Naham exam - Study guides, Class notes & Summaries
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Naham Exam Latest Update with Verified Solutions
- Exam (elaborations) • 13 pages • 2024
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Naham Exam Latest Update with Verified 
 
Solutions 
 
AIDET acknowledge, introduce, duration, explanation, thank you 
 
Press Ganey provides patient service satisfaction surveys, used for both public relations & 
performance improvement 
 
KPI Key Performance Indicator 
 
KPI Example Preregistration percentage, wait times, accuracy rate, pos collections, 
productivity 
 
HEAT Hear them out, empathize with the customer, apologize, take responsibility for 
actions 
 
PPE personal protective equip...
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Naham Exam Tested Questions & Answers
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Naham Exam Tested Questions & 
Answers 
AIDET - ANSWER : acknowledge, introduce, 
duration, explanation, thank you 
Press Ganey - ANSWER : provides patient 
service satisfaction surveys, used for both 
public relations & performance improvement 
KPI - ANSWER : Key Performance Indicator 
KPI Example - ANSWER : Preregistration 
percentage, wait times, accuracy rate, pos 
collections, productivity 
HEAT - ANSWER : Hear them out, 
empathize with the customer, apologize, take 
responsibi...
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NAHAM EXAM SOLVED 100% Correct!!
- Exam (elaborations) • 6 pages • 2023
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NAHAM EXAM SOLVED 100% Correct!!
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NAHAM EXAM 2023/2024
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NAHAM EXAM 2023/2024
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Naham Exam With 100% Correct Answers 2023
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Naham Exam With 100% Correct Answers 2023
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Naham Exam 2023 Latest Update
- Exam (elaborations) • 7 pages • 2023
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Naham Exam 2023 Latest Update ...
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Naham Exam 2023 with 100% correct solutions
- Exam (elaborations) • 8 pages • 2023
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AIDET correct answersacknowledge, introduce, duration, explanation, thank you 
 
Press Ganey correct answersprovides patient service satisfaction surveys, used for both public relations & performance improvement 
 
KPI correct answersKey Performance Indicator 
 
KPI Example correct answersPreregistration percentage, wait times, accuracy rate, pos collections, productivity
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NAHAM / CHAA Exam Review – Questions & Answers
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NAHAM / CHAA Exam Review – Questions & Answers
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Naham Exam QUESTIONS AND ANSWERS 2024/2025
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QUESTIONS AND ANSWERS
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CHAA Exam Questions With Verified Correct Answers A+ Graded
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CHAA Exam Questions With Verified Correct Answers A+ Graded 
 
CHAA 
Certified Healthcare Access Associate 
 
 
 
NAHAM 
The National Association of Healthcare Access Management 
 
 
 
AIDET 
Acknowledge, Introduce, Duration, Explanation and Thanks 
 
 
 
Active Customer Feedback 
occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs 
 
 
 
Passive Customer Feedback 
Is the formal and informal process of obtain...
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