Nrf stuvia - Study guides, Class notes & Summaries

NRF Customer Service 100 Questions and Answers 100% CorrectNRF Customer Service 100 Questions and Answers 100% CorrectNRF Customer Service 100 Questions and Answers 100% Correct When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both customers at the sam...

NRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsA good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWER-Get to know what the customer wa...

NRF Customer Service Exam Questions and Answers 100% Correct NRF Customer Service Exam Questions and Answers 100% Correct NRF Customer Service Exam Questions and Answers 100% Correct Brick- and-mortar - ANSWER-The presence of a physical storefront and face-to-face customer experience. Closeout stores - ANSWER-Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the the manufacturer's price Commercial cue - ANSWER-Advertising message th...

When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure • A cup of coffee• Service with a smile - ANSWER- You can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful questions• Deciding the type of products you think the customer should buy - ...

NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS Horizon electronics is launching a new ali-in-one product. The product can be used to play music, watch movies, check email, and make phone calls. Because there are so many features, you know there will be many questions. Your company is advertising a sale on the product, hoping that customers will buy it from your store rather th...

NRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete Solutions A good reason for creating an opening for discussion is to: - ANSWER-Get to know what the customer wants Which is an appropriate reasons for following up with a customer? - ANSWER-You finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no matter what the...

NRF Customer Service 1 Questions and Answers 100% CorrectNRF Customer Service 1 Questions and Answers 100% CorrectNRF Customer Service 1 Questions and Answers 100% CorrectNRF Customer Service 1 Questions and Answers 100% Correct A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWER-Get to know what the customer wants Which o...

NRF Customer Sales & Service Review Questions and Answers 100% CorrectNRF Customer Sales & Service Review Questions and Answers 100% CorrectNRF Customer Sales & Service Review Questions and Answers 100% Correct Retailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 1) merchandise assortment 2) packaging 3) customer service 4) All of the above - ANSWER-All of the above List the elements of the distribution channe...

NRF Customer Service Exam Questions and Answers 100% Correct! NRF Customer Service Exam Questions and Answers 100% Correct! NRF Customer Service Exam Questions and Answers 100% Correct! NRF Customer Service Exam Questions and Answers 100% Correct!

NRF Customer Service 100 Questions and Answers 100% Correct! NRF Customer Service 100 Questions and Answers 100% Correct! NRF Customer Service 100 Questions and Answers 100% Correct! NRF Customer Service 100 Questions and Answers 100% Correct! NRF Customer Service 100 Questions and Answers 100% Correct! NRF Customer Service 100 Questions and Answers 100% Correct! When balancing service between phone customers and those you may already be helping in the store, you sh...