Oscm 373 exam 2 - Study guides, Class notes & Summaries

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OSCM 373 Exam 2 | Questions and Answers Which of the following statements about queuing theory are correct? - A.K. Erlang developed queuing theory while working on automatic dialing equipment. - Queuing theory is directly applicable to many service operations. T/F: Waiting lines will occur even though a system is basically underloaded. True What are some negative customer-side implications of waiting lines? - Customers may leave the line, potentially resulting in loss of goodwill. - Customer ...

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OSCM 373- Exam 2 WITH Q & A What is the average Wait-Time? - CORRECT ANSWER 30 minutes Working (uses Little Law's rule): Wq = Lq / λ = 4/8 = 1/2 hour = 30 minutes What effect an increase of Server-Utilization has on expected Wait-Time? - CORRECT ANSWER Expected wait time would increase Using the Shortest Processing Time sequencing rule and assuming start time is 0, when is Job C expected to end? - CORRECT ANSWER 8 (cumulative duration/processing time to Job C) What shou...