Pega csa ii - Study guides, Class notes & Summaries

Organising stages Stages typically represent the transfer of the cases from one authority to another, or from one part of the organisation to another. Stages may also represent a significant change in the status of the case. Naming stages Use names that are most meaningful and relevant to the business users. Use a noun or noun phrase limit = 2 words Consider limiting the number of stages in any given case type to 7 (plus or minus 2) Process step A process contains a series of...

Organising stages Stages typically represent the transfer of the cases from one authority to another, or from one part of the organisation to another. Stages may also represent a significant change in the status of the case. Naming stages Use names that are most meaningful and relevant to the business users. Use a noun or noun phrase limit = 2 words Consider limiting the number of stages in any given case type to 7 (plus or minus 2) Process step A process contains a series of tasks, or s...