Service cloud cert - Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about Service cloud cert? On this page you'll find 132 study documents about Service cloud cert.
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Service Cloud Cert Questions With Complete Solutions
- Exam (elaborations) • 17 pages • 2024
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Service Cloud Cert Questions With Complete Solutions
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Salesforce Certified Service Cloud Consultant 2 Study notes from Salesforce Service Cloud Consultant exam preparation
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Salesforce Certified Service Cloud Consultant 2 Study notes from Salesforce Service Cloud Consultant exam preparation
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Financial Service Cloud Certification Questions With Complete Solutions
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Financial Service Cloud Certification Questions With Complete Solutions
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Service Cloud Certification Study Questions With Complete Solutions
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Service Cloud Certification Study Questions With Complete Solutions
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SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT EXAM 2024 WITH 100% CORRECT ANSWERS
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What are the key KCS goals? - correct answer Create content as a by product of solving the problem 
Evolve content based on demand and usage 
Develop a KB of collective experience to date 
Reward learning collaboration & sharing & improving 
 
What are the key KCS Principles? - correct answer Capture in the Workflow 
Structure for reuse 
Complete thoughts not sentences 
Search is creating 
Improve Just in Time article quality 
Double Loop Process (Solve & Evolve) 
KB includes knowledge that ...
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Service Cloud Certification Study Guide
- Exam (elaborations) • 14 pages • 2024
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Service Cloud Certification Study Guide 
 
Which factors influence KPIs, and business challenges for call centers? 
Hint: C-C-R - 
a) Customer Satisfaction 
b) Cost of Service 
c) Revenue 
 
For which KPI area is FCR (First Call Resolution) a driver? - Customer Satisfaction 
 
For which KPI area is AHT (Average Handle Time) a driver? - Cost of Service 
 
For which KPI area is Retention a driver? - Revenue 
 
What are common call deflection techniques? - a) Email 
b) Web 
c) Chat 
d) Social Medi...
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Financial Service Cloud Certificiation Exam 2024 with complete solution
- Exam (elaborations) • 9 pages • 2024
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Financial Service Cloud Certificiation Exam 2024 with complete solution
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Financial Service Cloud Certification UPDATED ACTUAL Exam Questions and CORRECT Answers
- Exam (elaborations) • 27 pages • 2024
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Financial Service Cloud Certification 
UPDATED ACTUAL Exam Questions and 
CORRECT Answers 
D. Cross-Object Formula Field - CORRECT ANSWER- 1. Universal Containers uses a 
custom field on the account object to capture the account credit status. The sales team wants 
to display the account credit status on opportunities 
Which feature should a system administrator use to meet the requirements? 
a. Look-up Field 
b. Roll-up summary field 
c. Workflow field update 
d. Cross-object formula field
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Service Cloud Certification exam 2024 with 100% correct answers
- Exam (elaborations) • 11 pages • 2024
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Which factors influence KPIs, and business challenges for call centers? 
Hint: C-C-R - correct answer a) Customer Satisfaction 
b) Cost of Service 
c) Revenue 
 
For which KPI area is FCR (First Call Resolution) a driver? - correct answer Customer Satisfaction 
 
For which KPI area is AHT (Average Handle Time) a driver? - correct answer Cost of Service 
 
For which KPI area is Retention a driver? - correct answer Revenue 
 
What are common call deflection techniques? - correct answer a...
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Service Cloud Certification exam 2024 with 100% correct answers
- Exam (elaborations) • 12 pages • 2024
- Available in package deal
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- $15.49
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What are three considerations when adding a report chart to a Console Component? correct answers- The report is shared with a Chatter Group 
- The report chart is added to the Page Layout 
- The report contains a chart 
 
Universal Containers wants to help customer resolve issues by browsing Knowledge articles and submit a case if they need more information. 
 
What should the consultant recommend to meet the requirements? correct answersEnable Chat in a Customer Community 
 
Universal Containe...
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