Servicenow itsm certified - Study guides, Class notes & Summaries

Are KB Searches Logged? If yes, which table are they logged? - Answer-Yes, Logged in Search Log (ts_query_kb) table When should a problem be put in a state of Known Error? - Answer-The cause of the problem is determined, but there is no permanent fix. What phase are Incidents usually escalated? - Answer-Investigative and Diagnose Can the user criteria be applied at the Knowledge Article level? - Answer-Yes Is the change type editable in the baseline version? - Answer-Yes What is the best ...

ServiceNow ITSM Certified Implementation Exam 2024 Latest Questions With Correct Answers.

ServiceNow ITSM Certified Implementation Exam 2023 Questions And Answers.

Are KB Searches Logged? If yes, which table are they logged? Yes, Logged in Search Log (ts_query_kb) table When should a problem be put in a state of Known Error? The cause of the problem is determined, but there is no permanent fix. What phase are Incidents usually escalated? Investigative and Diagnose Can the user criteria be applied at the Knowledge Article level? Yes Is the change type editable in the baseline version? Yes What is the best practice for...

Are KB Searches Logged? If yes, which table are they logged? - Yes, Logged in Search Log (ts_query_kb) table When should a problem be put in a state of Known Error? - The cause of the problem is determined, but there is no permanent fix. What phase are Incidents usually escalated? - Investigative and Diagnose Can the user criteria be applied at the Knowledge Article level? - Yes Is the change type editable in the baseline version? - Yes What is the best practice for modifying/customizing ...

What are the five key business areas that ServiceNow provided IT Services for? - IT, Security Operations, Customer Service, HR, and building business applications. What are the five core ServiceNow ITSM Applications? - Service Catalog, Request Management, Incident Management, Problem Management, and Change Management What is Service Portfolio Management (SPM)? - an ITSM Process used to define sevices and service offerings for IT Business Operations to meet customer demands. What is a roadm...

ServiceNow CSM (Customer Service Management) - Certified Implementation Specialist (CIS) Exam Customer service real world statistics 80% of companies say they deliver superior customer service, but only 8% of people say they receive superior service Does ServiceNow use the same Asset table for both CSM and ITSM? Yes, but there are different subsets of fields for each Asset contact relationships Asset Contacts can be selected from: 1. The Account the asset belongs to 2.The contacts from the par...

ServiceNow ITSM Certified Implementation Exam 2022 complete solution.

Are KB Searches Logged? If yes, which table are they logged? correct answers Yes, Logged in Search Log (ts_query_kb) table When should a problem be put in a state of Known Error? correct answers The cause of the problem is determined, but there is no permanent fix. What phase are Incidents usually escalated? correct answers Investigative and Diagnose Can the user criteria be applied at the Knowledge Article level? correct answers Yes Is the change type editable in the baseline versio...