Shrmcp 2024 - Study guides, Class notes & Summaries
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PRACTICE TEST + EXAM (SHRMCP) with Correct Answers 2023-2024
- Exam (elaborations) • 35 pages • 2023
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Which of the following terms refers to the "mood" of org? 
Environment 
Value 
Climate 
Culture-Correct Answer-"mood" refers to CLIMATE 
==> directly affect environment, policies... Which of the following tools would NOT be used to determine why goals were not 
achieved or why there was a discrepancy btw expected & actual outcomes 
Six Sigma 
Gap analysis 
Root cause analysis 
Cause & effect diagram-Correct Answer-Six Sigma (improve business process by 
implementing tools & concepts to re...
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Final Exam Study Set-SHRMCP 2023-2024
- Exam (elaborations) • 17 pages • 2023
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Blake-Mouton Theory - Correct Answer-Highest to lowest (R to L, Top to Bottom): 
1: Team Leader 
2. Country Club 
3. Middle of the Road 
4. Authoritarian 
5. Improverished Leader 
Hersey-Blanchard's Situational Leadership - Correct Answer--No ideal leadership 
type, but style should match maturity of employees. -Flex to situation or to people involved. Fiedler's Contingency Theory - Correct Answer--Certain leaderhip styles more 
favorable for certain situations. -Don't train/change leaders st...
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