Tqm m exam 2023 - Study guides, Class notes & Summaries
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C215 Final Exam Study Guide Operation Management (Western Governors University) C215 Final Exam Study Guide 2022/2023
- Exam (elaborations) • 19 pages • 2022
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C215 Final Exam Study Guide 
Operation Management (Western Governors University) 
C215 Final Exam Study Guide 2022/2023 
lOMoARcPSD| 
Operations Management C215 Study Guide 
Competency 1: Quality Management Methods (16%) 
Chapter 5: Total Quality Management 
 Total Quality management (TQM) Philosophy 
o TQM focuses on identifying quality problem root causes 
o Encompasses the entire organization 
o Involves the technical as well as people 
o Relies on seven basic concepts of 
 Customer foc...
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TQM M EXAM LATEST UPDATE
- Exam (elaborations) • 23 pages • 2023
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TQM M EXAM LATEST UPDATE...
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TQM Operation Management Exam Prep 2023 FALL
- Exam (elaborations) • 12 pages • 2023
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TQM Operation Management Exam Prep 2023 FALL 
 
 
Total Quality Management *** An integrated effort designed to improve quality performance at every level of the organization 
 
Customer defined quality *** The meaning of quality as defined by the customer 
 
Conformance to specifications *** How well a product or service meets the targets and tolerances determined by its designers 
 
Fitness for use *** A definition of quality that evaluates how well the product performs for its intended use 
 ...
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OPERATION MANAGEMENT TEST BANK EXAM BEST 2023
- Exam (elaborations) • 80 pages • 2023
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OPERATION MANAGEMENT 
TEST BANK EXAM 
QUESTIONS & ANSWERS 
LATEST VERSION 
2023 
lOMoAR cPSD| 
Operations Management- Chapter 4 Forecasting done 
28) What two numbers are contained in the daily report to the CEO of Walt Disney Parks & 
Resorts regarding the six Orlando parks? 
A) yesterday's forecasted attendance and yesterday's actual attendance 
B) yesterday's actual attendance and today's forecasted attendance 
C) yesterday's forecasted attendance and today's forecasted attendance...
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Final Exam Study Set-SHRM-CP Questions and Answers 2023, Graded A+
- Exam (elaborations) • 12 pages • 2023
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Final Exam Study Set-SHRM-CP Questions and Answers 2023, Graded A+ 
Blake-Mouton Theory 
Highest to lowest (R to L, Top to Bottom): 
1: Team Leader 
2. Country Club 
3. Middle of the Road 
4. Authoritarian 
5. Improverished Leader 
 
 
 
Hersey-Blanchard's Situational Leadership 
-No ideal leadership type, but style should match maturity of employees. 
-Flex to situation or to people involved. 
 
 
 
Fiedler's Contingency Theory 
-Certain leaderhip styles more favorable for certain situations....
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Final Exam Study Set-SHRM-CP* DUE 23 OCTOBER 2023
- Exam (elaborations) • 12 pages • 2023
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Final Exam Study Set-SHRM-CP* DUE 
23 OCTOBER 2023 
Blake-Mouton Theory - CORRECT ANSWER-Highest to lowest (R to L, Top to Bottom): 
1: Team Leader 
2. Country Club 
3. Middle of the Road 
4. Authoritarian 
5. Improverished Leader 
Hersey-Blanchard's Situational Leadership - CORRECT ANSWER--No ideal leadership 
type, but style should match maturity of employees. 
-Flex to situation or to people involved. 
Fiedler's Contingency Theory - CORRECT ANSWER--Certain leaderhip styles more 
favora...
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