STARLETSCORES
Ultimate Guide for Making Top Grades in College: The Most Concise Guide For Your College Success
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Unit 2.1 Hospitality and Tourism
Country of Origin - correct answer country from where a person's trip originates 
 
Demand - correct answer desire for certain good or service supported by the capacity to purchase it 
 
Depression - correct answer lowest point in an economic cycle characterized by (1) reduced purchasing power, (2) mass unemployment, (3) excess of supply over demand, (4) falling prices or prices rising slower than usual, (5) falling wages or wages rising slower than usual 
 
Economic Multiplier - correct ...
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- • 4 pages •
Country of Origin - correct answer country from where a person's trip originates 
 
Demand - correct answer desire for certain good or service supported by the capacity to purchase it 
 
Depression - correct answer lowest point in an economic cycle characterized by (1) reduced purchasing power, (2) mass unemployment, (3) excess of supply over demand, (4) falling prices or prices rising slower than usual, (5) falling wages or wages rising slower than usual 
 
Economic Multiplier - correct ...
Hospitality and Tourism 5.01 and 5.02
What is the difference between a hazard and a natural disaster? - correct answer Hazard: Situation that could result in an accident or an emergency. 
Natural Disaster: A major adverse event resulting from natural processes of the Earth. 
 
What is OSHA? - correct answer Federal agency responsible for making sure that the laws and regulations of the Occupational Safety and Health Act are followed. 
 
What is the difference between a criminal and a terrorist? - correct answer Criminal: A per...
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- • 4 pages •
What is the difference between a hazard and a natural disaster? - correct answer Hazard: Situation that could result in an accident or an emergency. 
Natural Disaster: A major adverse event resulting from natural processes of the Earth. 
 
What is OSHA? - correct answer Federal agency responsible for making sure that the laws and regulations of the Occupational Safety and Health Act are followed. 
 
What is the difference between a criminal and a terrorist? - correct answer Criminal: A per...
Hospitality and Tourism Industry
"Perishability " in the hotel industry refers to - correct answer the ideas that rooms aren't sold each night are wasted 
 
Corporate Philosophy - correct answer reflects the ethics, morals, fairness, and equality of an organization 
 
A "Moment of Truth" in the hospitality business is - correct answer any guest encounter, from welcome a guest, to serving food, to bringing the check 
 
Total quality management ( TQM) - correct answer empowers employees to work together to establish and meet...
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- • 6 pages •
"Perishability " in the hotel industry refers to - correct answer the ideas that rooms aren't sold each night are wasted 
 
Corporate Philosophy - correct answer reflects the ethics, morals, fairness, and equality of an organization 
 
A "Moment of Truth" in the hospitality business is - correct answer any guest encounter, from welcome a guest, to serving food, to bringing the check 
 
Total quality management ( TQM) - correct answer empowers employees to work together to establish and meet...
Hospitality & Tourism Management
c 
back of the house - correct answer the support areas behind the scenes in a hotel or motel, including housekeeping, laundry, engineering, and food service 
-also refers to individuals who operate behind the scenes to make a guests' stay pleasant and safe 
 
best practices - correct answer procedures that are accepted as being correct or most effective 
 
career path - correct answer to chart a course for the progression of a career 
 
core values - correct answer the fundamental beliefs...
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- • 10 pages •
c 
back of the house - correct answer the support areas behind the scenes in a hotel or motel, including housekeeping, laundry, engineering, and food service 
-also refers to individuals who operate behind the scenes to make a guests' stay pleasant and safe 
 
best practices - correct answer procedures that are accepted as being correct or most effective 
 
career path - correct answer to chart a course for the progression of a career 
 
core values - correct answer the fundamental beliefs...
Hospitality and Tourism Terms
Hospitality - correct answer a friendly welcome and treatment of guests 
 
Hospitality Industry - correct answer a group of businesses composed of establishments related to lodging and food-service management 
 
Food and Beverage Industry - correct answer businesses that perpart for their customers 
 
Foodservice Industry Lodging - correct answer F&B is a common abbreviation for "Food and Beverage" in the United States and Commonwealth countries, including Hong Kong. The sector/industry sp...
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- Exam (elaborations)
- • 4 pages •
Hospitality - correct answer a friendly welcome and treatment of guests 
 
Hospitality Industry - correct answer a group of businesses composed of establishments related to lodging and food-service management 
 
Food and Beverage Industry - correct answer businesses that perpart for their customers 
 
Foodservice Industry Lodging - correct answer F&B is a common abbreviation for "Food and Beverage" in the United States and Commonwealth countries, including Hong Kong. The sector/industry sp...
Hospitality and Tourism Terms
Hospitality - correct answer a friendly welcome and treatment of guests 
 
Hospitality Industry - correct answer a group of businesses composed of establishments related to lodging and food-service management 
 
Food and Beverage Industry - correct answer businesses that perpart for their customers 
 
Foodservice Industry Lodging - correct answer F&B is a common abbreviation for "Food and Beverage" in the United States and Commonwealth countries, including Hong Kong. The sector/industry sp...
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- Exam (elaborations)
- • 4 pages •
Hospitality - correct answer a friendly welcome and treatment of guests 
 
Hospitality Industry - correct answer a group of businesses composed of establishments related to lodging and food-service management 
 
Food and Beverage Industry - correct answer businesses that perpart for their customers 
 
Foodservice Industry Lodging - correct answer F&B is a common abbreviation for "Food and Beverage" in the United States and Commonwealth countries, including Hong Kong. The sector/industry sp...
Hospitality and Tourism chapters 1-5
What is the Disney service model - correct answer •Start wit a smile 
•Eye contaxt and body language 
•Use respect 
•Welcome guests 
•Value the magic 
•Initiate guest contact 
•Create service solutions 
•End with a "thankyou" 
 
How many people are their worldwide? - correct answer 7.2 billion 
 
How many people in the world will their be by 2050? - correct answer Almost 9 billion 
 
Do people enjoy short or long vacations? - correct answer Short 
 
Do people still have an ...
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- Exam (elaborations)
- • 4 pages •
What is the Disney service model - correct answer •Start wit a smile 
•Eye contaxt and body language 
•Use respect 
•Welcome guests 
•Value the magic 
•Initiate guest contact 
•Create service solutions 
•End with a "thankyou" 
 
How many people are their worldwide? - correct answer 7.2 billion 
 
How many people in the world will their be by 2050? - correct answer Almost 9 billion 
 
Do people enjoy short or long vacations? - correct answer Short 
 
Do people still have an ...
Principles of Hospitality and Tourism
Give one example of a direct tourism job and one example of an indirect tourism realted job? - correct answer A direct job is like a face to face job. 
 
A indirect job is like the person who makes pen, they are not facing or talking to someone. 
 
What are the four components of Hospitality and Tourism? - correct answer Travel and Tourism, Lodging, Food and Beverages, Recreation and Amusement and Attraction. 
 
What is customer sevice? - correct answer Customer service- is a key to getting and ...
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- Exam (elaborations)
- • 4 pages •
Give one example of a direct tourism job and one example of an indirect tourism realted job? - correct answer A direct job is like a face to face job. 
 
A indirect job is like the person who makes pen, they are not facing or talking to someone. 
 
What are the four components of Hospitality and Tourism? - correct answer Travel and Tourism, Lodging, Food and Beverages, Recreation and Amusement and Attraction. 
 
What is customer sevice? - correct answer Customer service- is a key to getting and ...
INTRODUCTION TO HOSPITALITY AND TOURISM
TOURISM - correct answer is the temporary movement of people to destinations outside of their normal places of work or residence, the activities undertaken during their stay and the facilities created to cater to their needs. 
 
TYPES OF TOURISM SERVICES SUPPLIES - correct answer 1. accommodations, 2. food and beverages, portation, 4. attractions/entertainment, 5. destinations. 
 
TYPES OF TOURISM PROMOTERS - correct answer 1. travel agents, tour operators, tourist boards, direct marketing, ince...
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- Exam (elaborations)
- • 2 pages •
TOURISM - correct answer is the temporary movement of people to destinations outside of their normal places of work or residence, the activities undertaken during their stay and the facilities created to cater to their needs. 
 
TYPES OF TOURISM SERVICES SUPPLIES - correct answer 1. accommodations, 2. food and beverages, portation, 4. attractions/entertainment, 5. destinations. 
 
TYPES OF TOURISM PROMOTERS - correct answer 1. travel agents, tour operators, tourist boards, direct marketing, ince...
Hospitality and Tourism
hospitality industry - correct answer a group of businesses composed of establishments related to lodging and food-service management 
 
bed-and-breakfasts (B&Bs) - correct answer small unique inns that offer a full breakfast with a night's stay 
 
tourism industry - correct answer a group of businesses that encompass travel/transportation vendors for air, rail, auto, cruise, and motor-coach travel, and promote travel and vacations 
 
service - correct answer an intangible thing that is a t...
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- Exam (elaborations)
- • 24 pages •
hospitality industry - correct answer a group of businesses composed of establishments related to lodging and food-service management 
 
bed-and-breakfasts (B&Bs) - correct answer small unique inns that offer a full breakfast with a night's stay 
 
tourism industry - correct answer a group of businesses that encompass travel/transportation vendors for air, rail, auto, cruise, and motor-coach travel, and promote travel and vacations 
 
service - correct answer an intangible thing that is a t...