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UCU 3102: COMMUNICATION SKILLS
INTRODUCTION 
In this lecture we are going to introduce you to the theory of communication. As a 
human being you have to communicate. Communication is a key element in any human 
activity. Communication is a learned skill. However, while most people are born with 
the physical ability to talk, not all can communicate well unless they make special efforts 
to develop and refine this communication skill. Very often, we take the ease with which 
we communicate with each other for granted, so...
- Exam (elaborations)
- • 90 pages •
INTRODUCTION 
In this lecture we are going to introduce you to the theory of communication. As a 
human being you have to communicate. Communication is a key element in any human 
activity. Communication is a learned skill. However, while most people are born with 
the physical ability to talk, not all can communicate well unless they make special efforts 
to develop and refine this communication skill. Very often, we take the ease with which 
we communicate with each other for granted, so...
COMMODITY MANAGEMENT CYCLE
• Distribution in the pharmaceutical context refers to the process of moving 
medical commodities from manufacturers or wholesalers to various points 
of use, such as pharmacies, hospitals, clinics, and other healthcare 
facilities. This process involves seveal key steps: 
 • LIMIRI N. S. 
Inventory Management 
 • Before distribution can occur, inventory must be managed 
effectively. This includes tracking stock levels, monitoring expiration 
dates, and ensuring adequate quantities of...
- Class notes
- • 26 pages •
• Distribution in the pharmaceutical context refers to the process of moving 
medical commodities from manufacturers or wholesalers to various points 
of use, such as pharmacies, hospitals, clinics, and other healthcare 
facilities. This process involves seveal key steps: 
 • LIMIRI N. S. 
Inventory Management 
 • Before distribution can occur, inventory must be managed 
effectively. This includes tracking stock levels, monitoring expiration 
dates, and ensuring adequate quantities of...
COMMUNICATION SKILLS
COMMUNICATION SKILLS 
Functional writing 
Functional writing is writing that is meant to fulfill real life purposes, such as: making a request or giving 
advice, inviting someone for a visit or to a function, applying for something e.t.c. Functional writing 
includes the writing of business letters, memorandum, notices, agenda, minutes, advertisements, e 
mail, facsimile and press releases. 
A. Business letters/ E-mail 
Functions of a business letter 
 To provide a convenient and in...
- Exam (elaborations)
- • 8 pages •
COMMUNICATION SKILLS 
Functional writing 
Functional writing is writing that is meant to fulfill real life purposes, such as: making a request or giving 
advice, inviting someone for a visit or to a function, applying for something e.t.c. Functional writing 
includes the writing of business letters, memorandum, notices, agenda, minutes, advertisements, e 
mail, facsimile and press releases. 
A. Business letters/ E-mail 
Functions of a business letter 
 To provide a convenient and in...
COMMUNITY ACTION CYCLE IN MOBILIZATION
COMMUNITY ACTION CYCLE 
IN MOBILIZATION 
Phase 1: Prepare to Mobilize 
 • Form Community Mobilization Technical Assistance Team 
 Phase 2: Organize the Community for Action 
 • Orient community to Community action 
 • Form community mobilization teams at sub-county level 
 • Conduct capacity assessment and training 
 Phase 3: Explore Community Gender Norms 
 • Set Priorities for Change 
 • Community should explore and prioritize activities 
 Phase 4: Plan for Gender Norm 
 • Chan...
- Class notes
- • 7 pages •
COMMUNITY ACTION CYCLE 
IN MOBILIZATION 
Phase 1: Prepare to Mobilize 
 • Form Community Mobilization Technical Assistance Team 
 Phase 2: Organize the Community for Action 
 • Orient community to Community action 
 • Form community mobilization teams at sub-county level 
 • Conduct capacity assessment and training 
 Phase 3: Explore Community Gender Norms 
 • Set Priorities for Change 
 • Community should explore and prioritize activities 
 Phase 4: Plan for Gender Norm 
 • Chan...
COMMUNITY HEALTH SERVICES
COMMUNITY 
HEALTH 
SERVICES 
Organization of Health Services 
 • History and current trends 
 • Health care providers 
 • Need and demand for health 
 • Population coverage 
 • Levels of health services 
 • Primary health care 
 • Principles of primary health care 
 • Community involvement and intersectoral collaboration 
 • Community-based health care 
 • Health care financing 
HISTORY AND CURRENT TRENDS IN 
HEALTH SERVICES 
 Taking care of sick people has been a part of...
- Class notes
- • 105 pages •
COMMUNITY 
HEALTH 
SERVICES 
Organization of Health Services 
 • History and current trends 
 • Health care providers 
 • Need and demand for health 
 • Population coverage 
 • Levels of health services 
 • Primary health care 
 • Principles of primary health care 
 • Community involvement and intersectoral collaboration 
 • Community-based health care 
 • Health care financing 
HISTORY AND CURRENT TRENDS IN 
HEALTH SERVICES 
 Taking care of sick people has been a part of...
Introduction to the Community Strategy
Introduction to the Community 
 Strategy 
 • Communities are at the foundation of affordable, equitable and effective health care. The community, in 
fact, represents level 1 in the Kenya 
 • Essential Package for Health (KEPH) proposed in the second National Health Sector Strategic Plan 2005–2010 
(NHSSP II). It is so important to the success of NHSSP II that a specific strategy was developed for rolling out 
the strategic plan at community level: Taking the Kenya Essential Package for...
- Class notes
- • 60 pages •
Introduction to the Community 
 Strategy 
 • Communities are at the foundation of affordable, equitable and effective health care. The community, in 
fact, represents level 1 in the Kenya 
 • Essential Package for Health (KEPH) proposed in the second National Health Sector Strategic Plan 2005–2010 
(NHSSP II). It is so important to the success of NHSSP II that a specific strategy was developed for rolling out 
the strategic plan at community level: Taking the Kenya Essential Package for...
COMPATIBILITY TESTING
COMPATIBILITY TESTING 
 • As the knowledge of new blood group system increased, 
so did the search for more sensitive pre-transfusion 
compatibility testing methods. Pioneer blood bankers 
mixed the patient’s serum and the donor’s red cells and 
observed for direct red blood cells lysis, agglutination, 
or both. This became known as the major cross-match 
test. 
 • The term compatibility 
 test and 
cross-match are some 
times used interchangeably, they should be clearly 
differ...
- Exam (elaborations)
- • 46 pages •
COMPATIBILITY TESTING 
 • As the knowledge of new blood group system increased, 
so did the search for more sensitive pre-transfusion 
compatibility testing methods. Pioneer blood bankers 
mixed the patient’s serum and the donor’s red cells and 
observed for direct red blood cells lysis, agglutination, 
or both. This became known as the major cross-match 
test. 
 • The term compatibility 
 test and 
cross-match are some 
times used interchangeably, they should be clearly 
differ...
Notes on Medical Microbiology for Nursing
Notes on Medical Microbiology for Nursing 
 Contents 
 Foreword .......................................................................................................vii 
 Preface .............................................................................................................ix 
 Acknowledgement ............................................................................................xi 
 Syllabus ......................................................................................
- Class notes
- • 4 pages •
Notes on Medical Microbiology for Nursing 
 Contents 
 Foreword .......................................................................................................vii 
 Preface .............................................................................................................ix 
 Acknowledgement ............................................................................................xi 
 Syllabus ......................................................................................
Corynebacterium &Listeria
Pathogenic 
Anaerobic 
Gram-Positive 
Bacilli 
Corynebacteria (Genus Corynebacterium) 
 Corynbacteria/”corynform bacteria” are non-spore forming, gram positive 
bacilli that tends to be clubbed or irregularly shaped (coryne=club). 
 They are non-motile and it has a club shaped swelling at one or both ends, 
hence the name. 
 Aerobic or facultatively anaerobic 
 Small, pleomorphic (club-shaped), gram-positive bacilli that appear in short 
chains (“V” or “Y” confi...
- Class notes
- • 48 pages •
Pathogenic 
Anaerobic 
Gram-Positive 
Bacilli 
Corynebacteria (Genus Corynebacterium) 
 Corynbacteria/”corynform bacteria” are non-spore forming, gram positive 
bacilli that tends to be clubbed or irregularly shaped (coryne=club). 
 They are non-motile and it has a club shaped swelling at one or both ends, 
hence the name. 
 Aerobic or facultatively anaerobic 
 Small, pleomorphic (club-shaped), gram-positive bacilli that appear in short 
chains (“V” or “Y” confi...
CORYNEBACTERIA
CORYNEBACTERIA 
 Morphology 
• Are gram positive bacilli 
• Have some swellings/ club shaped at the end 
 • Polymorphic show variation in shape and size. Some are so short, others large 
 • Stain irregularly due to the nature of their cell wall 
 • They do not form spores 
 • Do not have capsules, non motile 
 • Facultative anaerobes 
 • Several species 
Corynebacteria diphtheria 
 This is the main pathogenic species in human 
• Collectively known as diptheroids or corynefor...
- Class notes
- • 15 pages •
CORYNEBACTERIA 
 Morphology 
• Are gram positive bacilli 
• Have some swellings/ club shaped at the end 
 • Polymorphic show variation in shape and size. Some are so short, others large 
 • Stain irregularly due to the nature of their cell wall 
 • They do not form spores 
 • Do not have capsules, non motile 
 • Facultative anaerobes 
 • Several species 
Corynebacteria diphtheria 
 This is the main pathogenic species in human 
• Collectively known as diptheroids or corynefor...