Brightonbrezie12

Chapter 1 Noncommercial operations o Schools o Hospitals o Military o Nursing homes. Hotel sales and marketing department responsible for attracting guests to the property, making group bookings, and handling convention services. o Often involved with advertising and public relations. Revenue and support centers helps managers organize their planning and effectively operate each service outlet. Multi-unit organizations popular because they provide brand recognition. o Opportunity to ...

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions convey that you value and respect all employees. What is one of the most important steps in creating a positive workplace culture? Hiring employees who seem to be a good fit with your existing culture. ...

What is the first service opportunity for CVB's?When leisure visitors "bite on the promotional hook" offered through the bureau's marketing efforts. Who should answer a CVB's telephones?The "director of first impressions"- someone with a cheery disposition who loves to help others and solve problems. They ideally know the destination well but when forced to choose, go for the attitude. What should a CVB website offer the leisure visitor?provide all available information about the de...

Why is it important that you, a hospitality student or professional, study accounting? As a user of financial information, you need to know how the information is processed and how reports are prepared. The fundamental purpose of accounting is to: provide accurate, useful, and timely financial information. The fundamental accounting equation is: assets = liabilities + equity In the double-entry system of accounting: equal dollar amounts of debits and credits must be entered for each busin...

Chain Hotela hotel owned by or affiliated with other properties economy/limited serviceA level of service emphasizing clean, comfortable, inexpensive rooms that meet the most basic needs of a guest. Economy or limited service hotels appeal primarily to budget minded travelers FranchisingA method of distribution whereby one entity that has developed a particular pattern or format for doing business (the franchisor) grants to other entities (franchisees) right to conduct such a business prov...

Which of the following statements best describes employee empowerment? Employee empowerment gives employees the authority to make on-the-spot decisions to respond to guest needs-decisions that used to be made only by managers. When an inquiry call is received by the sales department: It's important to listen and ask questions to determine the caller's needs. Having employees spend a night as "guests" in the property is an effective way of: increasing the product knowledge of employees ...

Which of the following would be classified as a noncommercial food service operation? a. a snack bar located in an airport terminal b. a meal program at a college or university c. a concession stand at a sports facility d. an upscale, fine dining facility at a resortb. a meal program at a college or university Which of the following would be classified as a commercial food service operation? a. meals prepared and served in a nursing home b. a lunch program offered by a local school system...

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions convey that you value and respect all employees. What is one of the most important steps in creating a positive workplace culture? Hiring employees who seem to be a good fit with your existing culture. ...

All of the following are resources available to supervisors except: A. Time B. Organizational goals C. Materials D. PeopleOrganizational goals Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing their own tables? A. Division of labor B. Unity or command C. Organizational hierarchy D. Matchingdivision of labor Lucy, a housekeeping supervisor, complained to her boss when the front office manager let ...

economy, mid-market and luxury what are the three basic service level categories of hotels? housekeeping labor expense may be higher for suite hotels than for other properties in the midrange service category which of the following is true? organizational chart which of the following is most likely to change of the general manager restructures the management team and changes reporting relationships among departments? food and beverage department which of the following hotel departments is fr...