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NRF Customer Service 100 Questions and Answers 2024 Exam Graded A.docx
NRF Customer Service 100 Questions and Answers 2024 Exam Graded A.docx 
 
When balancing service between phone customers and those you may already be helping in the store, you should: 
 
•a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone 
•b) Move your in-store customer over by the phone and help both customers at the same time 
•c) Tell your in-store customer that you need to get the phone and she should look around for awhil...
- Package deal
- Exam (elaborations)
- • 16 pages •
NRF Customer Service 100 Questions and Answers 2024 Exam Graded A.docx 
 
When balancing service between phone customers and those you may already be helping in the store, you should: 
 
•a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone 
•b) Move your in-store customer over by the phone and help both customers at the same time 
•c) Tell your in-store customer that you need to get the phone and she should look around for awhil...
NRF Customer service 4 Test Questions with Answers All Correct.docx
NRF Customer service 4 Test Questions with Answers All C 
 
Your business card or the sales receipt is a good place to make notes for a customer regarding: 
 
•Your work schedule so the customer can contact you in the future 
•The date a special order is due 
•An upcoming sale 
•All of the above - Answer-All of the above 
 
Customer complaints should be welcomed because they provide an opportunity to: 
 
•Do something different for a change 
•Get customers back to the store so they'...
- Package deal
- Exam (elaborations)
- • 4 pages •
NRF Customer service 4 Test Questions with Answers All C 
 
Your business card or the sales receipt is a good place to make notes for a customer regarding: 
 
•Your work schedule so the customer can contact you in the future 
•The date a special order is due 
•An upcoming sale 
•All of the above - Answer-All of the above 
 
Customer complaints should be welcomed because they provide an opportunity to: 
 
•Do something different for a change 
•Get customers back to the store so they'...
NRF Chapter 4 Test Questions with Correct Answers.docx
NRF Chapter 4 Test Questions with Correct A 
 
If you receive counterfeit money, you should - Answer-delay the customer call the police 
write your initials an date in the white border 
 
	can make a difference in your overall sales during the year - Answer-referrals 
 
	is the best means of recommendations - Answer-word of mouth 
 
When following up with a customer, it is important to use a method suited to the 
	- Answer-customer 
 
When arranging for delivery, as a sales associate, it is your...
- Package deal
- Exam (elaborations)
- • 3 pages •
NRF Chapter 4 Test Questions with Correct A 
 
If you receive counterfeit money, you should - Answer-delay the customer call the police 
write your initials an date in the white border 
 
	can make a difference in your overall sales during the year - Answer-referrals 
 
	is the best means of recommendations - Answer-word of mouth 
 
When following up with a customer, it is important to use a method suited to the 
	- Answer-customer 
 
When arranging for delivery, as a sales associate, it is your...
NRF Certification Test with Complete Solutions.docx
NRF Certification Test with Complete S 
 
brick-and-mortar - Answer-the presence of a physical storefront and face-to-face customer experiences 
 
closeout stores - Answer-off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price 
 
commercial cue - Answer-advertising message that impacts purchase decisions 
 
comparison shopper - Answer-the customer who spends time searching for the best price or deal on the item she is looking t...
- Package deal
- Exam (elaborations)
- • 7 pages •
NRF Certification Test with Complete S 
 
brick-and-mortar - Answer-the presence of a physical storefront and face-to-face customer experiences 
 
closeout stores - Answer-off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price 
 
commercial cue - Answer-advertising message that impacts purchase decisions 
 
comparison shopper - Answer-the customer who spends time searching for the best price or deal on the item she is looking t...
NRF Certificate Test Questions with Correct Answers.docx
NRF Certificate Test Questions with Correct A 
 
which of the filling is a term for physical goods that are bought and sold? a. sales 
b. products c. pricing 
d. services - Answer-b. products 
 
which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? 
a. manufacturers b. wholesalers 
c. buyers 
d. customers - Answer-d. customers 
 
which of the following is a term for intangible things, such as providing de...
- Package deal
- Exam (elaborations)
- • 6 pages •
NRF Certificate Test Questions with Correct A 
 
which of the filling is a term for physical goods that are bought and sold? a. sales 
b. products c. pricing 
d. services - Answer-b. products 
 
which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? 
a. manufacturers b. wholesalers 
c. buyers 
d. customers - Answer-d. customers 
 
which of the following is a term for intangible things, such as providing de...
NRF 2024 Test Questions with All Correct Answers.docx
NRF 2024 Test Questions with All Correct A 
 
The Framework is - Answer-always in effect, and elements can be implemented as needed on a scalable, flexible basis to improve response. 
 
NRF Applicability - Answer-Applies to all federal departments and agencies that may be requested to provide assistance in 
 
Response doctrine - Answer-Defines basic roles, responsibilities, and operational concepts for response across all levels of government and with the private sector and nongovernmental organ...
- Package deal
- Exam (elaborations)
- • 3 pages •
NRF 2024 Test Questions with All Correct A 
 
The Framework is - Answer-always in effect, and elements can be implemented as needed on a scalable, flexible basis to improve response. 
 
NRF Applicability - Answer-Applies to all federal departments and agencies that may be requested to provide assistance in 
 
Response doctrine - Answer-Defines basic roles, responsibilities, and operational concepts for response across all levels of government and with the private sector and nongovernmental organ...
NRF 2024 Actual Exam Questions with Answers All Correct.docx
NRF 2024 Actual Exam Questions with Answers All C 
 
what should a retail associate do if he or she discover an electric hazard? - Answer- Secure the area, and report the situation to management. 
 
joe sells acustomer a new freezer for his garage the customer want it installed but the store does not offer installation service - Answer-"Unfortunately, we do not install freezers, but I will show you exactly what you need to do so you can do it yourself." 
 
what is the best way to learn about n...
- Package deal
- Exam (elaborations)
- • 6 pages •
NRF 2024 Actual Exam Questions with Answers All C 
 
what should a retail associate do if he or she discover an electric hazard? - Answer- Secure the area, and report the situation to management. 
 
joe sells acustomer a new freezer for his garage the customer want it installed but the store does not offer installation service - Answer-"Unfortunately, we do not install freezers, but I will show you exactly what you need to do so you can do it yourself." 
 
what is the best way to learn about n...
NRF 2 Exam Questions with All Correct Answers.docx
NRF 2 Exam Questions with All Correct A 
 
Nrf2 is responsible for... - Answer-Phase 2 drug metabolism (drug detoxification) 
 
How does Nrf2 become transcriptionally active? - Answer-Heterodimerization with transcription factor Maf 
 
Nrf2 binds to 	to mediate gene transcription - Answer-Antioxidant response elements (ARE) 
 
Nrf2 is key in... - Answer-Redox homeostasis 
Nrf2 upregulates... - Answer-Enzymes and proteins involved in redox homeostasis by upregulating gene expression 
 
Nrf2 preve...
- Package deal
- Exam (elaborations)
- • 3 pages •
NRF 2 Exam Questions with All Correct A 
 
Nrf2 is responsible for... - Answer-Phase 2 drug metabolism (drug detoxification) 
 
How does Nrf2 become transcriptionally active? - Answer-Heterodimerization with transcription factor Maf 
 
Nrf2 binds to 	to mediate gene transcription - Answer-Antioxidant response elements (ARE) 
 
Nrf2 is key in... - Answer-Redox homeostasis 
Nrf2 upregulates... - Answer-Enzymes and proteins involved in redox homeostasis by upregulating gene expression 
 
Nrf2 preve...
NPTEFF2 Exam Questions with Correct Answers.docx
NPTEFF2 Exam Questions with Correct A 
sick syndrome - Answer-"SICK" Scapula Syndrome refers to Scapular Malpositioning, Inferior medial border prominence, Coracoid pain and malposition and DysKinesis of scapular movement. It's an overuse Syndrome 
 
contraindications to trendelenberg - Answer-hiatal hernia 
 
pulmonary embolism 
 
CHF 
 
superficial peroneal nerve innervates	of the foot - Answer-evertors 
 
if evertors of the foot are weak, the foot is pulled into what? - Answer-inversion an...
- Package deal
- Exam (elaborations)
- • 13 pages •
NPTEFF2 Exam Questions with Correct A 
sick syndrome - Answer-"SICK" Scapula Syndrome refers to Scapular Malpositioning, Inferior medial border prominence, Coracoid pain and malposition and DysKinesis of scapular movement. It's an overuse Syndrome 
 
contraindications to trendelenberg - Answer-hiatal hernia 
 
pulmonary embolism 
 
CHF 
 
superficial peroneal nerve innervates	of the foot - Answer-evertors 
 
if evertors of the foot are weak, the foot is pulled into what? - Answer-inversion an...
NPTEFF2 Exam Questions with All Correct Answers.docx
NPTEFF2 Exam Questions with All Correct A 
3 main factors used in differential diagnosis of ulcers - Answer-location, appearance and symptoms 
 
A 35 year old patient reports a two month history of upper back pain and morning stiffness. He reports that he often wakes up in the middle of the night secondary to the pain and notes that the symptoms are relieved after moving around. The Physical Therapists notes limited chest expansion. Which of the following diagnosis should the Physical Therapist ...
- Package deal
- Exam (elaborations)
- • 13 pages •
NPTEFF2 Exam Questions with All Correct A 
3 main factors used in differential diagnosis of ulcers - Answer-location, appearance and symptoms 
 
A 35 year old patient reports a two month history of upper back pain and morning stiffness. He reports that he often wakes up in the middle of the night secondary to the pain and notes that the symptoms are relieved after moving around. The Physical Therapists notes limited chest expansion. Which of the following diagnosis should the Physical Therapist ...
NRF Customer Service Study Guide For 2024 Actual Exam Questions with Correct Answers.docx
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