This Lesson Plan contains all the necessary information for a Speaking Lesson Plan on the Topic : Telephone language.
It is well organised and set out & passed with good results.
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Use this document as an excellent guideline for your own assig...
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
1. Use formal business English to communicate 1. Engaged in a real-life simulation of telephonic
internationally through telecommunication. language roleplay.
2. Use telephonic vocabulary and phrases. 2. Produced a voicemail response for an international
3. Recognize and become aware of grammatical client.
structures and the correct use of them. 3. Learned new telephone language Set phrases,
4. Use basic comprehensive listening to extract vocabulary and grammar.
key details of a conversation. 4. Learned how to use pauses and fillers.
5. Speak more accurately using grammar,
vocabulary and pronunciation.
1
,Anticipated difficulties: Suggested solutions:
1. Students are from different departments in the 1. Create a small talk activity in the warmer stage to
same telecommunications company. This might set a relaxed tone for the lesson. Show them
cause discomfort since some of them might be comedy clips of communication errors to set them
the superiors of others making interaction at ease with making mistakes.
between them uneasy. 2. Have students engage in supporting activities that
2. Because of the fact that their company is keep them interested and motivated. Use humor to
financing the course, the student’s motivations lighten the mood.
are extrinsic and they might not be as 3. Give the students material with challenging
enthusiastic to participate. grammar and vocabulary. Use different accents and
3. The lesson material might not meet the intonation.
advanced level of the students.
Target Language Analysis
If the connection is bad.
Language Item:
I am sorry I can’t hear you properly, can you speak up please?
Function:
This is used to politely ask the person to speak up.
Concept Checking Question:
Is this phrase used to ask the person to speak louder and clearer?
2
, Phonology:
Form:
Declarative + adverb + verb + adverb
Receiving a call.
Language Item:
Good morning/Good afternoon/Hello. Teracom telecommunications, Akira speaking, how may I be of
help/assistance?
Function:
This lets the caller know who you are and who you work for, so that they know if they called the right company.
This also allows you to politely ask how you can assist them.
Concept Checking Question:
Is this phrase used to introduce yourself and name the company you work for?
Is it used to offer help?
Phonology:
Form:
Declarative + verb+ing + noun
Making a call.
Language Item:
Good morning/Good afternoon/Hello. This is… Yumi Fudo from Fujitsu telecommunications calling.
3
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