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HRM3704 SU 11 MCQ
- Institution
- University Of South Africa (Unisa)
STUDY UNIT 11 MULTIPLE CHOICE QUESTIONS
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Chapter 11 – Multiple Choice - Questions1. According to Dawson there are internal and external triggers resulting in
change. Choose the table below (from options 1-4) that correctly reflects
these changes in Column A (internal) and B (external).
1
Column A Column B
Internal triggers to change External triggers to change
Technology Political
the use of new machinery and tools and the government laws and regulations can impact
associated way work is designed within on an organisation
organisations to produce goods and services
Changing nature of customers Economic
the needs of consumers change constantly no business functions in isolation and
necessitating new products and services economic growth, interest rates and the level
of unemployment can impact on the way
business is conducted
People Social
new HRM initiatives such as team-based working organisations consist of people and changes in
arrangements necessitate the retraining and their lifestyle can impact on how they are
multiskilling of employees managed
Administrative customers Technology
the restructuring of administrative processes and the rate of technological developments can
the redefining of authority relationships must be also impact on organisations e.g. the
undertaken to accommodate new work practices computerisation of business processes
2
Column A Column B
Internal triggers to change External triggers to change
Political Technology
government laws and regulations can impact on an the use of new machinery and tools and the
organisation associated way work is designed within
organisations to produce goods and services
Social People
organisations consist of people and changes in their new HRM initiatives such as team-based
lifestyle can impact on how they are managed working arrangements necessitate the
retraining and multiskilling of employees
Changing nature of customers Economic
the needs of consumers change constantly no business functions in isolation and
necessitating new products and services economic growth, interest rates and the level
of unemployment can impact on the way
business is conducted
Administrative customers Technology
the restructuring of administrative processes and the rate of technological developments can
the redefining of authority relationships must be also impact on organisations e.g. the
undertaken to accommodate new work practices computerisation of business processes
3
Column A Column B
Internal triggers to change External triggers to change
Political Technology
government laws and regulations can impact on an the use of new machinery and tools and the
organisation associated way work is designed within
organisations to produce goods and services
Economic Changing nature of customers
1
, no business functions in isolation and economic the needs of consumers change constantly
growth, interest rates and the level of necessitating new products and services
unemployment can impact on the way business is
conducted
Technology Administrative customers
the rate of technological developments can also the restructuring of administrative processes
impact on organisations e.g. the computerisation of and the redefining of authority relationships
business processes must be undertaken to accommodate new
work practices
People Social
new HRM initiatives such as team-based working organisations consist of people and changes in
arrangements necessitate the retraining and their lifestyle can impact on how they are
multiskilling of employees managed
4
Column A Column B
Internal triggers to change External triggers to change
Technology Political
the use of new machinery and tools and the government laws and regulations can impact
associated way work is designed within on an organisation
organisations to produce goods and services
Changing nature of customers Economic
the needs of consumers change constantly no business functions in isolation and
necessitating new products and services economic growth, interest rates and the level
of unemployment can impact on the way
business is conducted
Social People
organisations consist of people and changes in their new HRM initiatives such as team-based
lifestyle can impact on how they are managed working arrangements necessitate the
retraining and multiskilling of employees
Administrative customers Technology
the restructuring of administrative processes and the rate of technological developments can
the redefining of authority relationships must be also impact on organisations eg the
undertaken to accommodate new work practices computerisation of business processes
2. Eccles identified a number of possible causes of resistance to change
from employees. Complete the missing words in the list below by choosing
the option 1-4 which correctly reflects these missing words.
- fear of being unable to cope with the new (a) _________
- the change threatens to destroy existing (b) __________ arrangements
- new (c) __________ and practices are repellent
- the willingness to (d) ____________ is low
1 (a) structure
(b) departmental
(c) beliefs
(d) change
2 (a) situation
(b) social
(c) values
2
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