MNB1601-Business Management IB Multiple Choice (Questions & Answers). 1. OR Tambo International delivers a mass service because ________________. A) There is a fair amount of client contact
B) Services are standardised to a certain extent
C) The number of clients served is greater than with profe...
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This document contains a number of multiple choice questions and answers from past year assignments
TABLE OF CONTENT
2018 Assignments Page 3
2019 Assignments Page 19
2020 Assignments Page 30
Test Bank Page 46
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First Assignment
Topic 1 - Operation Management
It is recommended that you read business case number 9 “Operations Management: Air traffic operations excellence” (in
the recommended book “Business Cases”) before attempting to answer questions 1 to 5. It is not compulsory that you do
so, as the answers to the assignment questions can be found in ITBM.
1. OR Tambo International delivers a mass service because ________________.
A) There is a fair amount of client contact
B) Services are standardised to a certain extent
C) The number of clients served is greater than with professional services
D) The service is equipment orientated
2. Which one of the following is a characteristic of a service produced by a service provider such as OR Tambo
International ?
A) Output kept in stock
B) Manufactured before use
C) Labour intensive
D) Capital-intensive production
3. During the design of the processes that will be used at the new OR Tambo building, passenger needs were at the
forefront of the decision-making process. Which one of the following will occur during the design of processes ?
A) Screening process
B) Preliminary design
C) Design of supply network
D) Design of prototype
4. The new, multi-level terminal links the original domestic and international terminals and therefore improves
passenger experience and orientation. In the transformation model, the improved passenger experience represents
an/a ___________.
A) Input
B) Aid
C) Output
D) Transformation process
5. Airports such as OR Tambo International must be able to deal with a short waiting tolerance as passengers
experience most value-adding activities first-hand. Passengers should be able to collect baggage from terminals in a
reasonable time period. This refers to the _____________ of output.
A) Variety
B) Visibility
C) Variation
D) Volume
6. The steel, glass and plastic used by a motor manufacturer refer to which one of the following inputs in the
transformation model ?
A) Information
B) Equipment and facilities
C) Technology
D) Material
7. It is imperative that products and services be produced or provided at a cost that will enable the business to
place them on the market at a price that will ensure an acceptable profit for the business. By doing this, the
positive result for the business will be ________________ .
A) Lower cost
B) Higher quality
C) Better service Downloaded by: mitchvogel13 | mitchvogel13@gmail.com
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