Complete Test Bank for Administrative Procedures for the Canadian Office, 11th Canadian Edition by Lauralee Kilgour, Edward Kilgour, Marie Rutherford, Janette O'Neill-Scott , Sharon C. Burton, Nelda J. Shelton ; ISBN13: 9780357717417. (Full Chapters included Chapter 1 to 16)....
1.Equity, Diversit...
Introduction: A Career as an Office Professional ....................................... 1-2
Chapter 1: Equity, Diversity, Inclusion, and Accessibility ........................... 1-8
Chapter 2: Introduction to Human Resources .......................................... 1-14
Chapter 3: Human Relations ..................................................................... 1-20
Chapter 4: The Global Business Office ...................................................... 1-26
Chapter 5: Management of Work, Time, and Resources ......................... 1-32
Chapter 6: Organizational Structure and Office Layout ........................... 1-38
Chapter 7: Front Office Administration .................................................... 1-44
Chapter 8: Information Technology and Services.................................... 1-50
Chapter 9: Web Tools and Data Security ................................................. 1-56
Chapter 10: Project Management ............................................................ 1-62
Chapter 11: Record and Information Management ................................. 1-68
Chapter 12: Research, Data Analytics, and Reference Sources ................ 1-78
Chapter 13: Business Communications .................................................... 1-84
Chapter 14: Commerce and Financial Record Keeping ............................ 1-90
Chapter 15: Meetings, Events, and Conferences...................................... 1-96
Chapter 16: Employment, Professional Development, and
Strategic Career Planning.............................................. 1-102
Section 2
Answers to Test Item File............................................................................ 2-1
, Test Item File—Administrative Procedures for the Canadian Office
PREFACE
This Test Item File contains more than 680 questions that can be used for tests and
examinations. Each chapter includes
Each question is accompanied by a correct or model answer in the Answers to Test Item
File section, with the corresponding learning outcome. The Test Item File has been
updated to reflect new content in Chapters 1, 2, and 4, and revised to adapt
information in Chapters 10, 11, and 12.
The Test Item File contains chapter tests that are ready for reproduction. For ease of
editing and selection of appropriate questions, the Test Item File with answers is
provided for downloading in Word format from Pearson Canada Inc.’s website catalogue
at www.pearsoned.ca.
1-1
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