There are various strategies available to leaders to overcome resistance to change in organisations. Which of these
strategies should be employed in the following example?
Example: Jane and John are IT consultants within the IT department of an online retail company, but they are both struggling
to adapt to recent changes within the company.
According to Kurt Lewin (1958), organisational change requires the execution of a number of steps.
These steps are (i) _____; (ii) _____; and (iii) _____.
A (i) set objectives for the change process; (ii) mobilise the workforce to implement
change; (iii) maintain change initiatives
B (i) preparing employees for change; (ii) adopting new ways of working; (iii) positive reinforcement of the new ways
C (i) mobilise the effort in a new direction; (ii) adopt new behaviours to realise change objectives; (iii) introduce new ways of
working into the organisational culture
D (i) formulate the organisational vision in terms of the change process; (ii) communicate the vision to change agents; (iii)
implement change initiatives
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