100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Test Bank for Communication in Nursing 10th Edition by Julia Balzer Riley 9780323871457 Chapter 1-30 Complete Guide. R204,81   Add to cart
Quickly navigate to
Preview
  2.  
  3. NURSING
  4.  
  5. NURSING

Exam (elaborations)

Test Bank for Communication in Nursing 10th Edition by Julia Balzer Riley 9780323871457 Chapter 1-30 Complete Guide.
 13 views  0 purchase
  • Course
  • NURSING
  • Institution
  • NURSING
  • Book
  • Communication in Nursing - E-Book

Test Bank for Communication in Nursing 10th Edition by Julia Balzer Riley 9780323871457 Chapter 1-30 Complete Guide.

Preview 4 out of 120  pages

Document information

  • May 24, 2024
  • 120
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers

Subjects

  • test ba
  • test bank for communication in nursing 10th editio
  • test bank for communication in nursing 10th
  • test bank for communication in nursing
  • test bank for communication in
  • test bank for communication

Connected book

book image

Book Title:

Author(s):

  • Edition:
  • ISBN:
  • Edition:

More summaries for

  • Test Bank for Communication in Nursing 10th Edition by Julia Balzer Riley 9780323871457 Chapter 1-30 Complete Guide.
  • Test Bank for Communication in Nursing 10th Edition by Julia Balzer Riley 9780323871457 Chapter 1-30 Complete Guide
  • Test Bank for Communication in Nursing 10th Edition by Julia Balzer Riley 9780323871457 Chapter 1-30 Complete Guide
All for this textbook (6)

Written for

  • NURSING
All documents for this subject (41541)

Seller

avatar-seller
a_plus_work

Reviews received

Content preview

TEST BANK

Communication in Nursing 10th Edition
Julia Balzer Riley

, Table of Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Chapter 2: The Client-Nurse Relationship: A Helping Relationship
Chapter 3: Solving Problems Together
Chapter 4: Understanding Each Other: Communication and Culture
Chapter 5: Demonstrating Warmth
Chapter 6: Showing Respect
Chapter 7: Being Genuine
Chapter 8: Being Empathetic
Chapter 9: Using Self-Disclosure
Chapter 10: Being specific
Chapter 11: Asking Questions
Chapter 12: Expressing Opinions
Chapter 13: Using Humor
Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making
Chapter 15: Requesting Support
Chapter 16: Overcoming Evaluation Anxiety
Chapter 17: Working with Feedback
Chapter 18: Using Relaxation technique
Chapter 19: Incorporating Imagery in Professional Practice and Self-Care
Chapter 20 Incorporating Positive Self-Talk
Chapter 21: Learning to Work Together in Groups
Chapter 22: The Changing World of Electronic Communication
Chapter 23: Learning Confrontation skills
Chapter 24: Refusing Unreasonable Requests
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues
Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagues
Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients
Chapter 29: Communicating at the End-of-Life
Chapter 30: Continuing the Commitment

,Balzer Riley: Communication in Nursing, 10th Edition
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Test Bank

Multiple Choice


1. Which statement describes the affective aspect of learning effective
communication strategies?

a. “The nurse should use clear, direct statements using objective words.”
b. “The nurse uses body language that is congruent with the verbal message.”
c. “The nurse believes that positive communication strategies build confidence.”
d. “The nurse practices assertive and responsible communication strategies.”

ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
affective aspects (feelings, values, and attitudes), and psychomotor aspects (physical
capability).Learning basic communication skills involves the cognitive domain; building
confidence through a belief in the value and impact of positive communication is the
affective domain; and putting skills into action is the psychomotor domain.DIF:
Comprehension REF: p. 13 TOP: Integrated Process: Communication and
Documentation MSC: Psychosocial Integrity


2. The nurse manager asks the staff nurse to work an extra shift. Which response by
the staff nurse is assertive and based on rational beliefs?

a. “I don’t want you upset, so I will work extra.”
b. “Why do I always have to cover extra shifts?”
c. “I am not able to work an extra shift.”
d. “If you can’t find anyone else, I will do it.”

ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids
irrational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness
or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated
Process: Communication and Documentation MSC: Safe and Effective Care
Environment: Management of Care

, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-hour
shifts. Which statement, if made by the staff nurse, is nonassertive and may result in a
frustrated response from the nurse manager?

a. “I want to decide the shifts for all of the other staff nurses.”
b. “Do whatever you want. It doesn’t really matter to me.”
c. “Thank you for offering me a choice. I prefer 12-hour shifts.”
d. “You will never be able to give me what I really want to work.”

ANS:B
A statement that allows others to make decisions for a person is an example of a
nonassertive style of communication; the response of others to a nonassertive statement
may include disrespect, guilt, anger, or frustration. Statements that make choices for
others or that are accusations are examples of aggressive styles of communication; the
response of others to an aggressive statement may include hurt, defensiveness, or
humiliation. A statement that allows making one’s own decisions is an example of
assertive style of communication; the response of others to an assertive statement may
include mutual respect.DIF: Analysis REF: p. 7 TOP: Integrated Process: Communication
and Documentation MSC: Safe and Effective Care Environment: Management of Care


4. The nurse is providing care to a patient who was admitted with heart failure. The
patient has not been following the prescribed diet or taking the prescribed
medications. Which type of communication approach is most important for the nurse
to use with this patient to facilitate a change in self-care behavior?

a. Authoritative, honest, and outright communication
b. Assertive, responsible, and caring communication
c. Aggressive, sympathetic, and realistic communication
d. Positive, expert, and focused communication

ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a
change in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated
Process: Communication and Documentation MSC: Psychosocial Integrity


5. Which are examples of a nurse who is communicating responsibly? (Select all
that apply)

a. The nurse uses profanity to respond to a client who is intoxicated and verbally
abusive.
b. The nurse helps a client talk to family members about discontinuing
chemotherapy.

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying this summary from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller a_plus_work. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy this summary for R204,81. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

64438 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy summaries for 14 years now

Start selling
R204,81
  • (0)
  Buy now