Exam (elaborations)
MAC3703 Assignment 2 semester 2 of 2024
- Institution
- University Of South Africa (Unisa)
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Academic assistance contacts: info@unitutorials.co.za/0651609781Question 1
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Which TWO of the following statements regarding mentoring and coaching are correct?
1. A mentor is generally someone from the same department and is often the line manager of the
mentee.
2. Coaching can be used to give technical, ethical and general business advice.
3. The objective of coaching is to improve the performance of someone who is already competent.
4. A mentor would normally come from the same function as the mentee.
5. Mentoring focuses on achieving specific objectives, usually within a defined time period.
A.3 & 4
B.4 & 5
C.2 & 3
D.1 & 2
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Question 2
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A feature of the communication process is noise which can affect the message getting to the receiver
and being understood by them as the sender intended.
Which of the following statements relating to noise is/are true? Select all
that apply.
1. An example of semantic noise could be difficult-to-read fonts or colours.
2. Psychological noise can be caused by the attitude of the sender and receiver.
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3. Hearing loss or poor eyesight would be an example of physical noise.
4. Noise only relates to non–verbal communication.
5. Physiological noise refers to actual physical barriers within the sender or receiver which affects the
message getting through.
A.2 & 5
B.2 & 4
C.1 & 4
D.1 & 3
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Question 3
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Which three of the following statements relating to conflict are correct?
1. Mainwaring’s conflict resolution strategy seeks to eliminate the root causes of conflict
2. Horizontal conflict occurs among individuals and groups at different levels in the hierarchy.
3. The Thomas-Kilmann Conflict Mode Instrument (TKI) suggests five conflict managing strategies
depending on the levels of assertiveness and power.
4. Conflict stimulation and orchestration actively encourages conflict as a means of generating new
ideas and new approaches or to stimulate change.
5. Vertical conflict can occur due to differences in status and power and in practice frequently
involves trade unions.
A.1, 2 & 3
B.1, 4 & 5
C.3, 4 & 5
D.2, 3 & 4
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Academic assistance contact: info@unitutorials.co.za/0651609781
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