GEB 3213 Exam 2 Hayes Questions And Answers Rated A+ New Update Assured Satisfaction
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Course
GEB 3213 Hayes
Institution
GEB 3213 Hayes
Empathy - - "the ability to understand and share the feelings of another"
- Important to consider when thinking about your emotional intelligence
- Putting yourself in their position
- Differs from sympathy in that it requires inhabiting the same emotional space as another person and it
require...
GEB 3213 Exam 2 Hayes
Empathy - - "the ability to understand and share the feelings of another"
- Important to consider when thinking about your emotional intelligence
- Putting yourself in their position
- Differs from sympathy in that it requires inhabiting the same emotional space as another person and it
requires inhabiting the same emotional space as another person
Familiar Behaviors - Wearing casual attire
Informal email headings
First names or nicknames
Extending relationships beyond work
Getting to work late
Sharing of personal information
Less consideration of personal space
Laughter - Humor is important in developing relationships, receptive to your humor will lead to a
connection. Be aware when telling jokes in certain settings, but humor is a good way to read your
subjects interest
Raised Eyebrows - Shown when surprised or in doubt. when praised by someone with raised
eyebrows, the person speaking may be insincere
7-38-55 Rule - Body language rule, body language accounts for 55% of a given message, tone of
voice for 38% and words for just 7%
Open Palms - Sign of honesty, swear to tell the truth in court by raising one hand, shows you have
nothing to hide and are not a threat (primal)
, Expansive Pose - Standing with legs open, not closed and tight. Shows power and confidence.
Another example is leaning back in your seat shows you're relaxed and in control
Low-Power Pose - Opposite of Expansive pose, shows a closed off posture. Increases the release
of cortisol, the stress hormone, and appears to show a lack of confidence
Stress Face - Clenched jaw, tightened neck and furrowed brow, show stress. This way, you can see
if your subject will receive your message enthusiastically
Situational Awareness - You will meet people you don't know in various situations, so learn to
read people and respond accordingly. Self awareness is also important.
Eye Contact - Keeping eye contact shows interest, too long makes you a creep or a liar. Liars tend
to hold eye contact too long
Vocal Range - Change in vocal range shows their interested. Women go up, men go down.
Monotone shows disinterest
Mirroring - People that get along tend to mirror each others behavior, so if you shift your body
language and your subject does as well, it shows they're fairly comfortable
Formal Behaviors - Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work
Getting to work early/on time
Withholding personal information
More consideration of personal space
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