Department of Operations Management (MNO2609)
University of South Africa (Unisa)
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MNO2609 Assignment 5 Semester 2 2024 | Due September 2024
- Exam (elaborations) • 13 pages • 2024
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MNO2609 Assignment 5 Semester 2 2024 | Due September 2024. All questions answered with references.
Question 1
1.1. Quality starts with understanding customer needs and ends when those needs are satisfied.
In view of this statement, explains quality.
1.2. A development of quality concept regarding customer and their satisfaction results in
customer loyalty. Research shows that focus on customer loyalty can provide several commercial
advantages. Describe commercial advantages.
1.3. There...
Exam (elaborations)
MNO2609 Assignment 5 Semester 2 2024 | Due September 2024
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MNO2609 Assignment 5 Semester 2 2024 | Due September 2024. All questions answered with references. Question 1 1.1. Quality starts with understanding customer needs and ends when those needs are satisfied. In view of this statement, explains quality. 1.2. A development of quality concept regarding customer and their satisfaction results in customer loyalty. Research shows that focus on customer loyalty can provide several commercial advantages. Describe commercial advantages. 1.3. There...
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