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TRL3703 ASSIGNMENT 1 SEMESTER 1 2023
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Trl3703Assignment 1
Semester 1
2023
, Trl3703 Assignment One
In South Africa there has been concern about the market entrance of low-cost
carriers (LCCs) as the result of traditional airline companies improving their
services or efficiency to offer more budget friendly airfares. In addition, LCCs
cannot rely on short-haul routes and have started flying long haul routes
making them competitive with full-service carrier (FSC) companies.
1. Low-cost carriers provide passengers with “no frills service” both during the
flight and when it comes to external services. Discuss the in-flight services
that they offer and how these services are unique to low-cost carriers.
No frills service is perhaps the most obvious and well‐ known characteristic of
an LCC. No frills service pertains to in‐ flight services as well as external
services.
The in-flight services that they offer and how these services are unique to low-
cost carriers.
In‐ flight services
Full‐ service legacy airlines traditionally offer passengers a complimentary hot
meal and beverage service on all flights. Some airlines also offer free
newspapers and reading materials to their passengers.
LCCs have done away with complimentary “frills” and offer a “buy‐ on‐ board”
service – meaning that passengers can purchase meals and beverages on
board and that they do not receive any other “freebies”. Not only does this
reduce costs for the LCC, but it provides an ancillary revenue stream for them
as well.
In‐ flight changes also include seat configuration, with LCCs offering only one
seat class (economy) and often removing closets and toilets to create more
space in which they add extra rows of seats.
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