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Examen Ingles 2 Burlington Books
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Stuvia.es - El mercado del material de estudioTest 2 (Units 1-4)
Name: Mark:
Reading Comprehension (20 points)
1 Read the FAQs (Frequently Asked Questions) page. Then complete the sentences below. (10 points)
Fastway Courier Service
Frequently Asked Questions
1. When will my package arrive?
You will receive updates on your mobile phone or e-mail, but you can also track the shipment
of your package online. Just log in with your tracking number and password. You can also call
Customer Service and speak to one of our representatives.
2. What happens if I am not available to accept a package?
The courier will leave a note asking you to contact Customer Service. You can choose another
delivery time, pick up your package from your local FastWay office or ask us to deliver it to a
different address.
3. What payment methods do you accept?
If you ship frequently, we recommend opening a FastWay account with us. This offers a discount
and also the opportunity to pay by a monthly invoice. In general, customers can pay by credit card,
either online or by calling Customer Service. We do not accept cheques.
4. Can I send fragile packages?
All our couriers receive special training on handling both regular and fragile goods. Our shipments
reach their destination safely and on time 99.8% of the time!
1. Customers get about their shipments on their mobile phones or e-mail.
2. Customers can track their shipments by phoning .
3. Customers are offered a discount if they .
4. Customers can’t pay with .
5. Couriers have learned fragile packages.
2 Answer the questions. (10 points)
1. Why does a customer need a tracking number and password?
2. When does the courier leave a note for a customer?
3. Where can customers pick up their packages if they aren’t home to accept their package?
4. Which customers should open a FastWay account according to the text’s recommendation?
5. Why does the text mention 99.8%?
50 BUSINESS ADMINISTRATION
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