WGU C208 Change Management and Innovation

Leadership The process by which one person influences the thoughts, attitudes, and behaviors of others. Subculture A group of people with a culture which is different from the larger culture to which they belong. Change Curve Model A change process model that explores how individuals manage personal change. Cultural norms A culture's expectation of its members' behavior in any given situation. Change management The process of managing change in an organization. Bridges' Transitional Model A change process model with three stages: Ending, Losing, and Letting Go; The Neutral Zone; and New Beginning. Organizational Cultural Assessment Model A model that categorizes an organization as having one of four types of culture: Clan, Adhocracy, Market, or Hierarchy. Innovation The process by which an organization generates new ideas and converts them into new products, business practices, and strategies that create value. Organizational culture The basic tacit assumptions about how the world is and ought to be that a group of people share and that determines their perceptions, thoughts, feelings, and their overt behavior. Organizational behavior The study of how people, individuals, and groups act in organizations and how organizations can be made more effective. Creativity The generation of new ideas by individuals and teams. First, Second, and Third Order Change Model A change process model that explores different orders of change: First (conformative), Second (reformative), and Third (transformative). 00:0301:18 Cultural Web Model An organizational culture model that reviews six cultural elements: stories, rituals and routines, symbols, organizational structure, control systems, and power structure. Organizational change The act or fact of making an organization something different from what it is or from what it would be if left alone. ParadigmA theory or model about how something should be done, made, or conceived. Descriptive change models A category of change models used for trying to understand what is going on in an organization. Change agent One who initiates a change effort. Reactive change A type of change triggered by external factors. Lewin's Model of Change A descriptive change model based on three steps: "unfreezing," "changing" and "refreezing." Christensen's Disruptive Innovation Model A model that looks at the impact on organizations and industries of disruptive technological innovation. Early adopters The first group to adopt innovation; a term coined by Everett Rogers in his Innovation Diffusion theory. Evolutionary change A type of change that occurs incrementally. Crisis change A type of change triggered by a crisis. Anticipatory change A type of change that can be recognized in advance. Contingency planning Planning for the response to situations that may occur such as emergencies or setbacks. Revolutionary change A type of change that challenges the established order in fundamental ways. Schema An organized pattern of thought or behavior. Trigger event An occurrence that itself results in the risk event happening. Prescriptive change models A category of change models used for developing a step-by-step process for change. Kotter's Process for Change A change model that begins with establishing urgency and that emphasizes communication and coalition-building. Provocation Technique A creativity technique developed by Edward de Bono that introduces radical or provocative statements meant to provoke fresh thinking and generate new ideas. SCAMPER A technique developed by Bob Eberle that can be useful for thinking about improving existing products or services. radical innovation Innovation that represents a significant change that affects both the business model and the technology of a company. (Davlia, Epstein, Shelton)