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AIS3705 ASSIGNMENT 2 ANSWERS 2024
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AIS3705 ASSIGNMENT 2 ANSWERS 2024
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2024AIS3705
ASSIGNMENT 2
STUDENT NO:
2/29/2024
, Portfolio Assessment 2: Information service delivery models
2.1 Use 'Batho Pele principles' (people first) to assess the nature of library and information services
in the selected information agency.
▪ Explain the concept 'Batho-Pele principles', including the background thereof.
The Batho Pele principles, which means "People First" in Sotho, are a set of service delivery standards
developed by the South African government to ensure that public services are efficient, accessible, and
responsive to the needs of the people. The principles aim to create a culture of accountability,
transparency, and ethical behavior in the delivery of government services.The background of the Batho
Pele principles lies in the need to address the challenges faced by the public in accessing government
services. These challenges included long waiting times, unhelpful or rude staff, and a lack of information
about the services available. The principles were introduced in 1997 as a way to transform the public
service and improve the quality of service delivery to the people.When assessing the nature of library and
information services in the Vhembe Library, the Batho Pele principles can be used to gauge the level of
effectiveness and efficiency in meeting the needs of the library users. This includes evaluating the
accessibility of the library, the responsiveness of the staff, and the overall quality of service provided.For
example, the accessibility of the library can be assessed based on factors such as the physical layout of
the library, the availability of resources, and the ease of access for people with disabilities. The
responsiveness of the staff can be evaluated by considering their approachability, willingness to assist
users, and their ability to provide accurate and helpful information.By using the Batho Pele principles as a
framework for assessment, the Vhembe Library can measure its performance in terms of people-first
service delivery and identify areas for improvement in order to better meet the needs of its users.
▪ Relate each principle to the library and information service at the selected information agency.
The Vhembe Library should prioritize the 'Batho Pele principles' in order to assess the nature of their library
and information services. These principles are designed to ensure that services are people-centered and
aim to improve service delivery to the public. Each principle can be related to the library and information
service at the Vhembe Library as follows:
1. Consultation: The library should actively seek feedback from their users to understand their needs and
preferences. This can be done through surveys, suggestion boxes, and regular meetings with library
patrons.
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