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INS2601 EXAM PACK2024
QUESTIONS AND
ANSWERS
FOR ASSISTANCE
CONTACT
EMAIL:gabrielmusyoka940@gmail.com
1
, DEPARTMENT OF INFORMATION SCIENCE
EXAMINATION : SEPT. FINAL EXAMINATION 2021
DATE SUBMITTED : 21 SEPTEMBER 2021
EXPLORING INORMATION USER STUDIES
2
, 1. Definition of Information User Studies:
• Information user studies are a branch of research focusing on how
individuals interact with and utilize information resources, such as
libraries, databases, and online platforms.
2. Objectives:
• Understand users' information needs and behaviors.
• Improve information systems and services to better meet users'
requirements.
• Enhance user experience and satisfaction.
3. Methods:
• Surveys: Gathering data through questionnaires to assess users'
preferences, habits, and satisfaction levels.
• Interviews: Conducting one-on-one or group interviews to delve
deeper into users' information-seeking behaviors and preferences.
• Observations: Observing users' interactions with information systems in
real-life or simulated environments to understand their decision-
making processes.
• Usability Testing: Evaluating the usability of information systems
through tasks performed by users under controlled conditions.
4. Key Concepts:
• Information Seeking Behavior: How individuals search for, acquire, and
utilize information to fulfill their needs or goals.
• User Satisfaction: The extent to which users find information systems or
services satisfactory in meeting their information needs.
• Information Literacy: The ability to access, evaluate, and effectively use
information from various sources.
• User-Centered Design: Designing information systems or services
based on the needs, preferences, and behaviors of users.
5. Challenges:
• Diverse User Needs: Catering to the information needs of users with
varying backgrounds, preferences, and levels of expertise.
• Technological Changes: Adapting information systems and services to
keep pace with advancements in technology and changing user
expectations.
• Privacy and Ethics: Ensuring the confidentiality and ethical use of user
data collected during studies.
Sample Questions and Answers:
Q1: What is the primary goal of information user studies? A1: The primary goal is to
understand how individuals interact with information resources to improve systems
and services accordingly.
3
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