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MNG3702 Assignment 2 Semester 1 2024 (Due April 2024)
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MNG3702Assignment 2
Strategy Implementation and
Control
Semester 1
2024
Unique Code: 626952
Due Date: April 2024
Assignment 2 Semester 1
Read the Netcare case study thoroughly to answer the questions that follow. All the questions are
based on the case study. Please ensure that you read the questions carefully before you commence
answering. In addition, please take the mark allocation of each question into consideration when
answering the questions. Please use your own words, understanding and interpretation of the
theory and application thereof to the case.
Netcare
Netcare Limited is a South African investment holding company. They operate through several
subsidiaries. Netcare offers a unique and comprehensive range of private healthcare services
and products across the healthcare spectrum, throughout South Africa. The Netcare Group
invests in growing and continually improving their capabilities and capacity, and in partnering
with the public sector in South Africa, to support the effectiveness of the national healthcare
systems in which they operate. Netcare’s continuous investment in the latest medical
technologies and high-level professional expertise and its commitment to caring for patients,
make them a leading healthcare provider.
The company’s ordinary shares have been listed on the Johannesburg Stock Exchange in South
Africa since December 1996, when the company operated four hospitals. Currently, the
, company has 51 hospitals, two public–private partnership hospitals, 10 605 registered hospital
beds, 422 theatres, 10 cancer care centres, 63 renal dialysis units with 860 dialysis stations, 95
primary healthcare centres, 15 Medicross day theatres, 79 Netcare 911 emergency sites, 7
training campuses, 21 763 employees, and 12 mental health and psychiatric clinics with 841
beds.
In South Africa, Netcare operates the largest private hospital, primary healthcare, emergency
medical services and renal care networks. In addition to its world-class hospital services, the
Group offers primary healthcare, sub-acute care, day surgery, occupational health and
employee wellness services through Medicross, emergency medical services through Netcare
911, renal dialysis through National Renal Care and mental health and psychiatric services
through Akeso. Netcare also has the distinction of being a leading private trainer of emergency
medical and nursing personnel in the country.
Netcare’s core purpose is to provide the best and safest patient care. Their vision is to:
• develop and implement solutions to provide quality healthcare by inspiring their people,
encouraging innovation and optimising their operations to deliver value for all stakeholders;
• strive for consistent and excellent patient care delivered by people who are passionate
about the sanctity of life, personal respect and dignity;
• grow their investments in people, infrastructure and technology and develop lasting
relationships with healthcare professionals; and
• be a leading corporate citizen, proud of their heritage and what they contribute to society.
Netcare’s core value is care. They care about the dignity of their patients and all members of
the Netcare family. They care about the participation of their people and partners in everything
that they do. They care about truth in all their actions. They engage everyone with empathy
and respond with acts of compassion in all their interactions with patients and their families.
To attain the core purpose, Netcare’s strategy responds decisively to the changing healthcare
environment and will create sustainable competitive advantage for the Group. It reinvents how
they deliver health and care, moving away from the siloed and episodic approach typical of
traditional healthcare provision. It will enable them to provide seamless and integrated services
across all their platforms, enabled by digitisation and informed by rich data. As they accelerate
its implementation over the medium term (three to five years), they expect to achieve a care
offering that is highly differentiated in South Africa, driving above market growth, and earning
enhanced returns for the Group. These are the outcomes against which all our strategic
initiatives are evaluated and measured. This process is illustrated on the next page:
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