WGU C215 Operations Management (Latest 2024/ 2025 Update) | Final Exam Questions and Verified Answers| 100% Correct| Grade A Q: What are two important aspects of Six Sigma? People involvement Job design Facility location Technical tools Answer: people involvement and technical tools Q: Fang and Bone is implementing Six Sigma to improve the quality of cus - tomer service. Information about current processes was already collected and Fang and Bone are trying to recognize the main causes of the customer service problem. What step of the DMAI C plan is the company currently at? define measure analyze improve control Answer: analyze Q: Burns Industries wants to know information about the diameter of tires they produce. A sample of 100 tires was taken and the diameters were measured. Based on the sample the average diameter and the range were calculated. Which category of statistical proc ess control was used by Burns Industries? descriptive statistics statistical process control acceptance sampling Six Sigma Answer: descriptive statistics Q: Which two types of operations include repetitive processes? Continuous Process Project process Line Process Batch Process Answer: Continuous Process Line Process Q: Which of the following is a characteristic of repetitive operations? Great product variety Capital -intensive operation Labor -intensive operation General -purpose equipment Low degree of standardization Answer: Capital -intensive operation Q: Which capacity planning measurement tells the maximum output rate that can be achieved by a facility under ideal conditions? Design capacity Effective capacity Capacity focus Capacity Utilization Answer: Design capacity Q: A company is conducting a location analysis. Which two capacity measure - ment concepts should the company consider? Throughput time Proximity to sources of supply Site consideration Building employee relations Answer: Proximity to sources of supply Site consideration Q: Which type of operation is used to produce many different products with varying process requirements in lower volumes? Intermittent Repetitive Continuous Downstream Gateway Answer: Intermittent Q: Syreeta is a cosmetic sales associate at a local department store. She is responsible for selling and supporting several different cosmetic lines. Over the years, Syreeta has developed a personal relationship with a group of primary customers. She knows th eir sense of beauty and style and their product preferences, provides them professional skin care consultation on an as -
needed basis, and notifies them about special events and promotions. What is the service approach that Syreeta is using? Substitute technology for people Get the customer involved High customer attention Mass customization Answer: High customer attention Q: Wendell Woodworking, a furniture maker, wants to evaluate its current process of making wooden tables with the goal of improving system design and production efficiency. The process involves wood cutting, making legs and table tops, finishing the wood, and assembling. Which of the following tools should be used to help the company to evaluate the system and identify any bottlenecks? Break -even analysis Process flow analysis Regression analysis Correlation analysis Answer: Process flow analysis Q: A tax consultant is conducting a location analysis. Which two location factors should the business owner consider in deciding on where to locate the business? Proximity to clients Proximity to supplies Quality of life Site consideration Answer: Proximity to clients Quality of life Q: What type of floor plan layout should be considered when designing a process blueprint for management? One that aims to improve efficiency by arranging equipment according to its proper function One that is based on sequential steps involved in an assembly line for manu - facturing One that ensures that products cannot be moved so resources must come to the production site One that holds flexibility at low levels to improve responses to changes in the market Answer: Evaluate the idea to determine its likelihood of success. Q: Company A is an automobile manufacturer. It has developed a new product design idea. What is the next step for the company? Determine characteristics and features of the product. Determine the manufacturing process. Evaluate the idea to determine its likelihood of success. Begin preliminary design and testing. Benchmark other similar company's products. Answer: Evaluate the idea to determine its likelihood of success. Q: If the third stage of a repetitive line process cannot complete its activities as fast as stage one or stage two, it has become a key work location. bottleneck. place not to work. project process location. Answer: bottleneck.
needed basis, and notifies them about special events and promotions. What is the service approach that Syreeta is using? Substitute technology for people Get the customer involved High customer attention Mass customization Answer: High customer attention Q: Wendell Woodworking, a furniture maker, wants to evaluate its current process of making wooden tables with the goal of improving system design and production efficiency. The process involves wood cutting, making legs and table tops, finishing the wood, and assembling. Which of the following tools should be used to help the company to evaluate the system and identify any bottlenecks? Break -even analysis Process flow analysis Regression analysis Correlation analysis Answer: Process flow analysis Q: A tax consultant is conducting a location analysis. Which two location factors should the business owner consider in deciding on where to locate the business? Proximity to clients Proximity to supplies Quality of life Site consideration Answer: Proximity to clients Quality of life Q: What type of floor plan layout should be considered when designing a process blueprint for management? One that aims to improve efficiency by arranging equipment according to its proper function One that is based on sequential steps involved in an assembly line for manu - facturing One that ensures that products cannot be moved so resources must come to the production site One that holds flexibility at low levels to improve responses to changes in the market Answer: Evaluate the idea to determine its likelihood of success. Q: Company A is an automobile manufacturer. It has developed a new product design idea. What is the next step for the company? Determine characteristics and features of the product. Determine the manufacturing process. Evaluate the idea to determine its likelihood of success. Begin preliminary design and testing. Benchmark other similar company's products. Answer: Evaluate the idea to determine its likelihood of success. Q: If the third stage of a repetitive line process cannot complete its activities as fast as stage one or stage two, it has become a key work location. bottleneck. place not to work. project process location. Answer: bottleneck.
