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Contents
CONTACT PASSMATE TUTORIALS @061 262 1185/068 053 8213/0717 513 144 or
email passmatetutorials@gmail.com .......................................................................... 1
QUESTION 1 ............................................................................................................. 3
Types of Sales Training Programmes ..................................................................... 3
Product Knowledge Training ............................................................................... 3
Child Safety Regulations and Standards............................................................. 3
Effective Communication and Empathy Training ................................................. 3
Handling Objections and Ethical Selling .............................................................. 3
QUESTION 2 ............................................................................................................. 4
Leadership Style of Ally Cohen at 4aKid ............................................................. 4
Bases of Power Demonstrated by Ally Cohen ........................................................ 4
Legitimate Power ................................................................................................ 4
Reward Power..................................................................................................... 4
Expert Power....................................................................................................... 5
Referent Power ................................................................................................... 5
Coercive Power ................................................................................................... 5
QUESTION 3 ............................................................................................................. 5
Vroom's Expectancy Model for Motivation .............................................................. 5
Key Components of Vroom's Expectancy Model .................................................... 6
Application to 4aKid’s Sales Agents........................................................................ 6
QUESTION 4 ............................................................................................................. 6
Financial Remuneration Plans for 4aKid:................................................................ 7
Non-Financial Remuneration Plans for 4aKid: ........................................................ 7
References ................................................................................................................. 8
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