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DVA2602 Exam pack 2024(Questions and answers)
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DVA2602 EXAMPACK 2024
QUESTIONS AND
ANSWERS
FOR ASSISTANCE CONTACT
EMAIL:gabrielmusyoka940@gmail.com
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INTRODUCTORY NOTES
Note 1 : The following workshop tasks are ONLY numbered for easy reference and for
convenience. They do not follow any particular order but can all be used in any order or
one by one as stand-alone exercises, depending on the goal the workshop presenter wishes
those attending the course to achieve.
Note 2 : Most of the tasks below can be based on your real life and/or your real job.
However, it is not a problem if you "make up" facts that are not the "truth", except where
you are specifically required to use real life details, such as when you are compiling your
CV or designing your business card in.
Note 3: It is a very good idea during and after this course to find your own examples of
similar documents in the workplace (or in the media, such as Vacant Positions or other
advertisements from newspapers) and to file them in the right places in your lever arch file
so that you can refer back to them later when you need to. For example, most agendas and
minutes can easily be based on existing examples in your work files by keeping the same
format and simply changing the content details.
Note 4 : When your presenter wants to bring to your attention certain extra notes, or
vocabulary, or tips, this will be done in Vocab, Note or Words of Wisdom boxes, or marked
with certain symbols such you may see under BASICS on the next page (page 3).
Note 5: All examples in this study guide may be freely consulted but never copied in any
way. Make sure that whatever content you insert into the examples is entirely your own
work!
Note 6: Whenever you need extra paper on which to take notes or do exercises, feel free to
file blank sheets of paper in between your notes. Take care to number them in such a way as
to be able to return them to their places should you drop your file or something. For
example, this page is numbered 2 (top right hand corner). Number the inserted pages 2.1,
2.2 et cetera; or 2-a, 2-b et cetera, or even 2-i, 2-ii and so on. As long as you understand
your own system, stick consistently to it, and are able to find what you need even when you
are in a hurry, anything goes.
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Words of wisdom:
It is ALWAYS QUICKER to FILE IMMEDIATELY than to SEARCH
LATER!
BASICS
First clean your Brief introductory notes for orientation
gun, or you're Vocab(ulary) and Note boxes are marked with: bound
to shoot
yourself in the Wordpower sections are marked with:
foot! Learning activities are marked with a candle:
• Words of Wisdom boxes are shaded grey.
• RULES can be identified from the symbol:
• Exercises are marked with:
Points to Ponder: Personal and Professional Conduct
You only ever get one chance to make a 1st impression!
• Does your corner of the work space say who you are even
when you're out?
• Do you care what others think of your city, no matter which
suburb you live in?
• Do you and your working wardrobe send the same message?
• A unfailingly positive attitude will always keep you standing
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• Personal integrity and ethics: Remember Wathinth'
umbhokodo!? Are you a rock, or do you roll around when the
river comes?
• The tradition of ubuntu: Human relations always come first –
Umuntu ungumuntu ngabantu: Man is only human when he is
with and among other human beings.
Table of Contents
MODULE 1 SPOKEN COMMUNICATION
Unit 1.1
Phone conversations and telephone etiquette
Unit 1.2
Telephone messages
Unit 1.3
Voicemails
Unit 1.4
SMSs
Unit 1.5
A simple speech
Unit 1.6
A simple Power Point presentation
Unit 1.7
Explaining to a new colleague how to perform a certain task
Unit 1.8
Explaining a group of school-leavers why you chose your career
Unit 1.9
Explaining to some new colleagues about a home for adult persons with
physical disabilities who are unemployed or partially employed which
was started under the auspices of the Cape Town Municipality
Unit 1.10
Explaining what effective communication is
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