Examen
MNO2609 ASSIGNMENT 2 DUE 17 JULY 2024
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1. UNISA2. 2024
3. MNO2609-24-S2
4. Welcome Message
5. Assessment 2
QUIZ
Assessment 2
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Started on Saturday, 13 July 2024, 8:05 PM
State Finished
Completed on Saturday, 13 July 2024, 8:53 PM
Time taken 47 mins 37 secs
Question 1
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A development of quality concept regarding customer and their satisfaction results in customer
loyalty. Which one is the result of the above statement?
a.
Many of our customers rely on our products.
b.
The longer the relationship with the customer, the higher the profitability.
c.
There is always a second chance if we cannot get it right the first time.
d.
If you try things out, and not get things right the first time, keep trying till you get it right.
Question 2
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Based on question 1.19 above, there are techniques of research to support the abovementioned
statement, which is the appropriate one?
a.
, Characteristic of performance and reliability
b.
Aesthetic characteristics, such as style, colour, smell, task, feel.
c.
Training of personnel in the field.
d.
Survey questionnaires
Question 3
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By structuring the design process in this way, it is possible in which way?
a.
Decide which function need to be brought in and what stage.
b.
Final product or service testing.
c.
After sale service and troubleshooting.
d.
Market research.
Question 4
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Choosing benchmarking-driven change activities includes which questions?
a.
Why do we benchmark if customers support our product/services?
b.
Do we have financial resources to support change?
c.
When is the need perceived to change?
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