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Warranty Service Authorization Exam ASP & Onsite (RWST217).
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Warranty Service Authorization Exam ASP & Onsite (RWST217).
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1. Hardware Maintenance Which of the following shows the list of componentsths s s s s s s s s s s
Manual (HMM) at must be removed before servicing the LCD panel
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?
2. The sudden flow of stat- What is electrostatic discharge?
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ic charge from an object
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with a higher charge to
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an object with a lower c
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harge.
3. Involving the customer One key aspect of exceptional customer service is
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in the solution process
s s . s
4. Disconnect the power s s s A technician is about to open a desktop PC to repla
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cable ce a video card. He shuts down the computer,opens
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it, grounds himself with the ESD wrist strap,and beg
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ins to open the case. Which step did the technician f
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orget to do? s s
5. To create bootable diag- What is the Bootable Generator used for?
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nostics in Windows and
s s s s s
Linux.
6. Continually tap F1 dur- How do you enter BIOS Setup?
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ing system boot
s s s
7. DIMMs and SO-DIMMs s s What are the two major different types of memory
s s s s s s s s
modules that will be found across Lenovo systems?
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8. Lenovo Vantage s Which Lenovo diagnostic tool is best for blue
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screen errors, slow operating systems, and regularh
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ardware scans? s
9. Memory sockets on s s s Where is RAM installed? s s s
Motherboard
10. Spread the thermal co Which of the following statements are true aboutr
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mpound until the en- eplacing the thermal compound on a laptop?
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stire surface is covered.
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1s/s10
, 11. Peripheral Component s s What does PCIe stand for? s s s s
Interconnect Express s
12. Take a photograph
s s What can you do to ensure that you do not forget
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how the cables are installed before you service as
s s s s s s s s s
ystem?
13. Power Supply Case Bar If you don't have a field kit handy, constantly touch-
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e metal on the insideof t ing which components in the chassis will give youz
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he chassis
s ero potential for ESD? (select all that apply) s s s s s s s
14. Bootable Lenovo diagnostic tools are available as a
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s or a downloadable package. s s s
15. Ideapad models s Lenovo Diagnostics - UEFI Version is preloaded
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into the BIOS on all Lenovo products except for
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s .
16. Customer experience Exceptional customer service creates exceptional
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s
, leaving customers feeling positive s s s s s
and enthusastic about their interactions with Leno-
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vo.
s
17. Lenovo Who provides the shipping container to the cus-
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tomer when a system needs to be shipped to thes
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ervice depot? s
18. Lenovo Learning s Service Technicians are expected to monitor which
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site to take service courses for new products?
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19. User Guide Leno
s s Which of the following are resources customerss
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vo Service YouT
s s hould use to resolve Lenovo product issues onth
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ube channel
s eir own? (Select all that apply)
s s s s s
20. Isopropyl alcohol wipes Which method is suggested for the removal of ther-
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or a cotton swab dippedi mal compound?
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n isopropyl alcohol
s s
21. Yoga Which Lenovo sub- s s
brand should a customer search for to find products
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2s/s10
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