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MNO2609 Assignment 5 Semester 2 2024 (347298)
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MNO2609 Assignment 5 Semester 2 2024 (347298) QUESTIONS WITH COMPLETE ANSWERS
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[Company name]MNO2609 Assignment
5 Semester 2 2024
(347298)
QUESTIONS WITH DETAILED ANSWERS
, MNO2609 Assignment 5 Semester 2 2024 (347298)
QUESTION 1
1.1 Quality starts with understanding customer needs and ends when those needs are
satisfied. In view of this statement, explains quality.
1.2 A development of quality concept regarding customer and their satisfaction results
in customer loyalty. Research shows that focus on customer loyalty can provide several
commercial advantages. Describe commercial advantages.
1.3 There are various techniques that can be used to assess customer satisfaction.
Describe the technique can be considered is most appropriate.
1.4 The management of a firm may think that their scale of operations is not sufficiently
large that that their resources to implement Total Quality Management (TQM). What
questions may be considered relevant to ask?
1.5 The Describe the vehicle to achieve excellence in leadership.
1.6 The culture of an organization is formed by several components. Describe them.
1.7 Clearly defined and properly communicated beliefs and objectives can be
summarize that believe.
1.8 The mission statement is stated all the statement. Explain it.
1.9 The mission and the critical success factor (CSF) are what the organization must be
supported by key performance indicators (KPI). Describe the task of the sponsor.
10. If quality takes care of all the aspects of the customer’s requirement, including cost,
production, safety and easy use, then designing must take care of certain aspect
Describe them.
1.1 Explain Quality
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