Test Bank for Operations Management, 14th Edition by Lee J.
Krajewski, Malhotra - All Chapters || Latest Version 2024 A+
Chapter 1 Using Operations to Create Value
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform
processes into products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical
evolution over time.
2) An operation is a group of resources performing all or part of one or more processes.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical
evolution over time.
3) The three main line functions of any business include Operations, Finance and
Marketing.
Answer: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical
evolution over time.
Testbank A++
PAGE 1
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4) The scope of supply chain management is restricted to the synchronization of the
process among the various business functions within the firm.
Answer: FALSE
Difficulty: Easy
Keywords: supply chain management, processes
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical
evolution over time.
5) Operations managers are rarely involved in the design of new products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations manager role
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical
evolution over time.
6) Operations managers are routinely involved with budgeting and forecasting since
these are usually handled by managers from other business functions.
Answer: FALSE
Difficulty: Easy
Keywords: operations manager role
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical
evolution over time.
7) Regardless of how departments like Accounting, Engineering, Finance, and
Marketing function in an organization, they are all linked together through:
A) management.
B) processes.
C) customers.
D) stakeholders.
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Answer: B
Difficulty: Moderate
Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical
evolution over time.
8) The foundations of modern manufacturing and technological breakthroughs were
inspired by the creation of the mechanical computer by:
A) Charles Babbage.
B) James Wa\.
C) Eli Whitney.
D) Frederick Taylor.
Answer: A
Difficulty: Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical
evolution over
time.
9) Which of these Great Moments in Operations and Supply Chain Management did not
occur in the twentieth century?
A) invention of the assembly line
B) publication of the Toyota Production Systems book
C) establishment of railroads
D) strategic planning for achieving product variety
Answer: C
Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
Testbank A++
PAGE 3
, Created By : TestsBanks
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical
evolution over time.
10) The three main line functions of any business include:
A) operations.
B) marketing.
C) finance.
D) information systems.
E) all of the above
F) only A), B) and C) above
Answer: F
Difficulty: Moderate
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical
evolution over time.
11) Operations management refers to the systematic design, direction, and control of
________ that transform ________ into products and services.
Answer: processes, inputs
Difficulty: Moderate
Keywords: process, input, transform, product, service
Learning Outcome: Discuss operations and operations management as a competitive
advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical
evolution over time.
12) The three mainline functions of any business are ________, ________, and
________.
Answer: operations, finance, marketing
Difficulty: Moderate
Keywords: operations, finance, marketing, functions of a firm
Testbank A++
PAGE 4
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