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TEEX 543 (Public Safety Telecommunicator) questions and answers.
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TEEX 543 (Public Safety Telecommunicator) questions and answers.
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TEEX 543 (Public SafetyTelecommunicator) questions
and answers
A dispatcher or other communication specialist appointed under or
governed by the provisions of the occupation code 1701.45. The
first-first responder.
Telecommunicator
Occurence of imminent threat of damage, injury or loss of life or
property resulting from an extraordinary natural or man-made
cause. ______ demand immediate reaction.
Emergency
Any system which electric or electromagnetic signals are used to
transmit information. Systems including radio, light or waves; wire
or cable; etc
A process by which information is exchanged between individuals
through a common system of symbols, signs, or behavior.
Communication
Roles of a Telecommunicator are; 911 call taker, fire dispatcher,
police dispatcher, ems dispatcher.
True/False
True
3 entities the telecommunicator has a working relationship with:
The public, responders, other agencies
Discipline dealing with what is good and bad. A moral duty and
obligation. A set of rules and standards that govern individual
conduct.
Ethics
An occupation which one ______ to be skilled in. A vocation or
occupation requiring advanced training.
Profession
,As a public servant, you are not expected to abide by standards of
conduct and regulations established by the Texas Legislature, the
federal government, local ordinances, and departmental policy.
True/False
False
What is a trust to be used only to advance public interests, not
personal gain?
Public Interest
Decisions made on the merits, free of partiality or prejudice and
unimpeded by personal bias.
Objective Judgment
Government is to be conducted openly, efficiently, suitably and
honorably so the public can make informed judgments and hold
public officials ____________.
Accountability
Honor and respect _________ principles; observe letter and spirit laws.
Democracy
It is not necessary to be familiar with your jurisdiction's geography.
True/False
False
Callers will know where they are everytime they call dispatch.
True/False
False
If you're not sure something is confidential you should refer to your
__________ or your _________________.
Policies, Procedures
There are Federal laws encompassing TCIC/NCIC confidentiality.
True/False
True
It is not acceptable to check people on TCIC/NCIC for personal
reasons but it is ok to check them through agency databases.
True/False
,False
If an officer requests a copy of a 9-1-1 call they should be referred
to a dispatch supervisor.
True/False
True
Social media pages are private and you do not have to give your
agency access to them.
True/False
False
A feature corresponding to automatic number identification by
which the number provided by the automatic number identification
feature is matched with the address or location of the telephone
from which the call is made and is presented to the public safety
answering point along with the number in a computerized 9-1-1
system.
ALI (automatic location identification)
The feature provided with computerized 9-1-1 service by which 9-1-
1 calls are automatically routed to the answering point serving the
place from which the call originates.
Selective routing
A feature that enables a service supplier to identify the telephone #
of a caller and that operates by forwarding the caller's telephone #
to the public safety answering point, where the data is recieved by
equipment that translates it into a visual display.
ANI (automatic number identification)
A telecommunications service through which the user of a public
telephone system has the ability to reach a public safety answering
point by dialing the digits 911. A system of processing emergency
911 calls.
911 service
the division of a public agency that provides fire-fighting, law
enforcement, ambulance, medical, or other emergency services.
Public safety agency
a communications facility that is operated continuously; assigned
the responsibility to recieve 911 calls, and as appropriate to
, dispatch emergency response services directly or to transfer or
relay emergency 911 calls to other public safety agencies; the first
point of reception by a public safety agency of a 911 call; and serves
the jurisdictions in which it is located or other participating
jurisdictions.
PSAP (Public Safety Answering Point)
Which ethical decision making tool is missing?
-trustworthiness
-integrity
-promise keeping
-caring
-respect
--------------
a) lying
b) self-restraint
c) gossiping
d) none of the above
b) self-restraint
Remain objective, be professional, and display ethical behavior is
what type of role?
Ethical
Standards are relevant for telecommunicators because the
standards articulate some minimum concepts of areas of legal and
ethical concern for public service employees.
True/False
True
List 3 sources of standards of conduct for telecommunicators.
Government code 572.051, Federal USC 241/242, Texas penal code
Decisions made on the merits, free of partiality or prejudice and
unimpeded by personal bias.
objective judgement
Lying, gossiping, dishonesty and blame are traits that lead to
ethical decision making.
True/False
False
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