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IBM FINAL EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
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IBM FINAL EXAM 2024/2025 WITH 100%ACCURATE SOLUTIONS
Restaurants are considered services industry. What is the best way they
signal quality of their services?
A)By posting menu outside
B)By creating ambiance using furniture, décor, and lighting
C)By partnering with food delivery apps like Doordash, UberEats etc.
E)By holding annual events. - Precise Answer ✔✔B) By creating
ambience using furniture, décor, and lighting
Suppose you were impressed with the waiters' service when you dined
out last month. You went to eat at the same restaurant yesterday and was
sorely disappointed with the service. Which of the following
characteristics of services have you just experienced?
A)Inseparability
B)Heterogeneity
C)Intangibility
D)Perishability
E)Substitutability - Precise Answer ✔✔b. Heterogeneity
Suppose you are expecting a package delivery by FedEx with your
signature required. Based on this information alone, you are receiving
this (delivery of package) service that is
,A)Inseparable
B)Separable
C)Tangible
D)Intangible
E)Perishable - Precise Answer ✔✔a. Inseparable (because your
receiving and FedEx's delivering must occur at the same time)
Which of the following is a good description of how increasing
specialization in occupations contributes to growth in service sectors in
rich countries?
A)Finer specialization at work makes people lazy
B)More specialization means need for more training and less time for
one-self and demand
C)Specialization makes people less healthy, so they need more medical
service
D)Specialization involves a lot of travel, so demand for airline services
goes up
E)Specialization means more boredom at work, so demand for
entertainment goes up - Precise Answer ✔✔b. More specialization
means need for more training and less time for one-self and demandfor
eating out and dry cleaners go up(while other options seem possible,
they are poor descriptions of reality).
Which of the following services can satisfy ALL the characteristics of
services (i.e., intangible, perishable, heterogenous, and inseparable)?
A)Getting a haircut
, B)Getting your regular postal mail delivered
C)Taking a course fully online
D)Getting your car fixed at the dealership
E)Using the service of a real estate agent in buying a home - Precise
Answer ✔✔a. Getting a haircut
Along the service-product continuum, which of the following would be
considered the most service dominant?
A)grocery store
B)apparel specialty store
C)lawyer's office
D)bookstore
E)restaurant - Precise Answer ✔✔c. lawyer's office
The owners of hotels whose services are produced and consumed at the
same time know that consumers do not have the opportunity to try out
their services before purchasing. Many hotels use ________ to
overcome the problem of inseparability of services.
A)promotional discounts
B)zone of tolerance allowances
C)perishability gap analysis
D)point-of-purchase displays
E)satisfaction guarantees - Precise Answer ✔✔e. satisfaction guarantees
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