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BMAL 590 OPS Production Management Questions well answered
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BMAL 590 OPS Production Management Questions well answered
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BMAL 590 OPS/Production ManagementWhich of the following terms does not describe one of the four broad categories of competitive priorities
that a company can pursue? - correct answer ✔✔Marketing
A low-cost operations strategy can be achieved by all of the following except - correct answer ✔✔Finding
new finance options
Which of the following terms means offering something that customers will pay a premium for, or
something that outshines the competition? - correct answer ✔✔Superior quality
On-time delivery describes a company's ability to - correct answer ✔✔Deliver a product when promised
Which of the following defines why a company exists, outlines a company's core values, and positions
the company within its market? - correct answer ✔✔Mission statement
More specific details are provided by breaking the high-level business strategies into - correct answer
✔✔Functional strategies
Which of the following is/are fundamental differences between services and manufacturing? - correct
answer ✔✔A,B, and C are fundamental differences
Of the following phrases, which is one of the most distinctive features of a service? - correct answer
✔✔Customer involvement in the production process
Organizations are linked in a supply chain by the exchange or flow of all of the following except - correct
answer ✔✔Brand identity
Which of the following is a strategic issue in operations management? - correct answer ✔✔Supply chain
strategy
, Firms undertake quality and process improvement efforts to achieve all the following goals except -
correct answer ✔✔Reduced profitability
In the long term which of the following is not the result of an organization's quality improvement
efforts? - correct answer ✔✔Employee turnover rate
Which of the following is not considered a dimension of product quality? - correct answer
✔✔Communication
Which term refers to a customer associating the quality of a product with the image of the company? -
correct answer ✔✔Reputation
Security as a dimension of service quality means - correct answer ✔✔Recognizing that confidentiality is
important in service delivery
The award created by the U.S. government in 1987 to help improve quality and competitiveness of U.S.
companies by recognizing the highest performing organizations is the - correct answer ✔✔Malcolm
Baldrige National Quality Award
Which of the following is not one of the four quality absolutes as defined by Philip Crosby? - correct
answer ✔✔Management must enforce quality levels
What percentage of the area of a normal curve is between +2 and -2 standard deviations? - correct
answer ✔✔0.955
Quality improvement efforts are often credited with reducing - correct answer ✔✔Overall production
costs
The Six Sigma approach is implemented using a structured five-step plan known as - correct answer
✔✔DMAIC
Which of the following is not a common source of customer feedback? - correct answer ✔✔Advertising
agencies
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