MGT521 Chapter 9- 4ed T exam with correct answers 2024
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MGT521 Chapter 9- 4ed T
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MGT521 Chapter 9- 4ed T
One of the first steps for a change agent at the beginning of a change project is to ___.
a. seek senior-level support
b. develop a detailed plan of how the change will go
c. try and brainstorm all possible roadblocks and compile mitigation plans
d. have full confidence that their chang...
One of the first steps for a change agent at the beginning of a change
project is to
.a. seek senior-level
support
b. develop a detailed plan of how the change
will go
c. try and brainstorm all possible roadblocks and compile
mitigation plans
d. have full confidence that their change idea will work for the
organization
answers correct
a. seek senior-level
support
Change agents should approach change with which of the following
attitudes?
a. work to acquire necessary authority before
attempting change
b. continue with a change project only when management's approval has
been obtained
c. understanding the concrete lines of systems
boundaries
d. test the limits of their empowerment correct answers d. test the
limits of their
empowerme
nt
What are Mintzberg and Westly's generic approaches to
change?
a. stop first, look first,
listen first
b. plan first, ask first, do
first
c. think first, see first, do
first
d. try first, fail first, try again correct answers c. think first, see
first, do first
When does a "doing first strategy" work
best?
a. when creativity, commitment, and communication are most
essential
b. when the situation is novel and
confusing
c. when data are clear and
reliable
, d. when discipline can be established in routine processes correct answers
b. when the
situation is novel and
confusing
Which of the following is a risk of implementing programmatic
change?
a. lack of sufficient control to enforce the
change
b. confusion over
direction
c. overreliance on a one-size-fits-all
solution
d. progress may be too slow correct answers c. overreliance on a one-
size-fits-all
solutio
n
Which is true of discontinuous
change?
a. it's initiated from
theit's
b. top l
incrementa
c. it's
ambiguous
d. it's the easy type correct answers a. it's initiated
from the top
Which of the following is an example of emergent
change?
a. organizational downsizing due to rapid
growth
b. a change initiative to improve the culture piloted by customer and
staff feedback
c. a situation when the magnitude of the change is incremental
in nature
d. top-down structural changes to respond to changes in the market correct
answers
a changeb.initiative to improve the culture piloted by customer and
staff feedback
What are the benefits of using employee engagement and
feedback?
a. employees will feel as though they've been heard and will
be pacified
b. it provides more flexibility in the
timeline
c. ambiguity will be reduced and it may build support by communicating why
the change
was
undertaken
d. it may lessen the chances of revolt correct answers c. ambiguity will be
reduced
it andsupport by communicating why the change was
may build
undertaken
What is the difference between a participative approach and a unilateral
approach?
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