Certified Professional in Healthcare Quality (CPHQ) Tests Bundle Set

1- In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials, and equipment utilizing A. a run chart. B. a histogram. C. a pie chart. D. an Ishikawa diagram. Correct Answer-EXPLANATIONS: A. Run char...

What are the four goals of an EMR? Correct Answer-1. Guide clinical practice. 2. Interconnect clinicians 3. Personalize care 4. Improve population health In the information management process what are the critical steps in a data plan? Correct Answer-1. Identify current available data sources....

The term "performance" as used in healthcare quality improvement activities refers to: A. Interactive series of process steps B. Statement of expectation C. Effective execution of functions & processes D. Demonstration during accreditation survey Correct Answer-C A key physician/licensed i...

Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department? A. in-service on ordering blood usage for the physicians B. elimination of wasted blood C. improvements in documentation D. development of a new procurement procedure Corre...

Triple Aim Correct Answer-1. Ensure quality of care for individual 2 Improve health of the population 3. Control costs Critical components of a leadership team Correct Answer-Understand the concepts of organizations as complex systems, culture, strategic planning, change, innovation and creativ...

In managed care, the most widely used performance measures are Correct Answer-HEDIS Healthcare Effectiveness Data and Information Set When conducting a sentinel event review, a root cause analysis Correct Answer-identifies gaps in patient care processes. a nurse discovered the wrong hip had be...

When considering the use of an external subject matter expert (SME), which of the following is most critical? A. leadership's personal preference B. geographic location of the SME C. cost of the SME's services D. references of the SME Correct Answer-D. references of the SME The positive clini...

When is it most helpful to use Comparative Data? Correct Answer-Comparative data would prove most helpful in improving the processes at a low performing hospital by comparing their data and processes with those of high-ranking medical facilities and therefore, process improvement solutions could be ...

organizational vision statement? a. The ability to see the future b. An ideal future state c. A realistic action plan for future performance d. An outline of future organizational purpose. Correct Answer-1. B: In the creation of an organizational vision statement, vision is a description—re...

The evolution of quality improvement in healthcare has shifted the primary focus from performance of individuals to the performance of the a. medical staff b. governing body c. ancillary departments d. organization's systems Correct Answer-d. organization's systems The best way to evaluate ...

According to the Institute of Medicine which of the following is NOT one of the domains of quality care? a. Government regulation b. Customization c. Safety d. Interventions consistent with the latest medical change Correct Answer-a. government regulation Which of the following is NOT one of ...

Which of the following can be defined as, "A set of measures and data that give managers and administrators a quick yet comprehensive overview of performance? a. Process measurement b. Balanced scorecard c. Dashboard d. Six Sigma Correct Answer-Balanced Scorecard Balanced scorecards are use...

Which of the following is NOT part of the seven steps to the Kubler Ross Change Curve model? A. shock B. experiment C. anger Correct Answer-A. anger All styles are important for different situations an organization may find itself in at any given point in time. Which of the following leaders...

A healthcare provider recently conducted a customer satisfaction survey that focused on the five key quality characteristics in the graph below: By analyzing the information, the provider can identify that customers were most dissatisfied with: Correct Answer-Cost and most satisfied with caring W...