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WGU C846 Bundled Exams with Complete Solution | Verified | Everything you Need!!
WGU C846 Bundled Exams with Complete Solution | Verified | Everything you Need!!
[Mostrar más]WGU C846 Bundled Exams with Complete Solution | Verified | Everything you Need!!
[Mostrar más]What is the purpose of the service configuration management practice? 
A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users 
B) To ensure that service availability and performance are maintained at an adequate level in case of a 
disaster 
C) To s...
Vista previa 4 fuera de 53 páginas
Añadir al carritoWhat is the purpose of the service configuration management practice? 
A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users 
B) To ensure that service availability and performance are maintained at an adequate level in case of a 
disaster 
C) To s...
dependent on - -Complete the sentence by filling in the missing word: IT service management is 
important for organizations because businesses are ____________IT. 
The U.K. Government - -Who developed ITIL? 
Strategy - -Which service lifecycle stage is considered to be the core of the lifecycle? 
Co...
Vista previa 4 fuera de 86 páginas
Añadir al carritodependent on - -Complete the sentence by filling in the missing word: IT service management is 
important for organizations because businesses are ____________IT. 
The U.K. Government - -Who developed ITIL? 
Strategy - -Which service lifecycle stage is considered to be the core of the lifecycle? 
Co...
The SVS (service value system) represents how: 
A) the various components and activities of the organization work together to facilitate value creation 
through IT-enabled services. 
B) processes work together to create value in the form of useful products for customers. 
C) various functions and pr...
Vista previa 3 fuera de 29 páginas
Añadir al carritoThe SVS (service value system) represents how: 
A) the various components and activities of the organization work together to facilitate value creation 
through IT-enabled services. 
B) processes work together to create value in the form of useful products for customers. 
C) various functions and pr...
What are the purposes of error control? 
Each correct answer represents a complete solution. Choose all that apply. 
A) To identify faulty components 
B) To reassess the status of known errors that have not been resolved 
C) To identify and prioritize infrastructure, services, business processes, an...
Vista previa 3 fuera de 17 páginas
Añadir al carritoWhat are the purposes of error control? 
Each correct answer represents a complete solution. Choose all that apply. 
A) To identify faulty components 
B) To reassess the status of known errors that have not been resolved 
C) To identify and prioritize infrastructure, services, business processes, an...
Which of these statements represents an objective of service level management? - -Define the level 
of service clearly and unambiguously. 
To which of the stakeholders is the delivery of service metrics most important? - -The customer 
Which of the following is the central repository of the IT organ...
Vista previa 2 fuera de 11 páginas
Añadir al carritoWhich of these statements represents an objective of service level management? - -Define the level 
of service clearly and unambiguously. 
To which of the stakeholders is the delivery of service metrics most important? - -The customer 
Which of the following is the central repository of the IT organ...
dependent on - -Complete the sentence by filling in the missing word: IT service management is 
important for organizations because businesses are ____________IT. 
The U.K. Government - -Who developed ITIL? 
Strategy - -Which service lifecycle stage is considered to be the core of the lifecycle? 
Cu...
Vista previa 3 fuera de 16 páginas
Añadir al carritodependent on - -Complete the sentence by filling in the missing word: IT service management is 
important for organizations because businesses are ____________IT. 
The U.K. Government - -Who developed ITIL? 
Strategy - -Which service lifecycle stage is considered to be the core of the lifecycle? 
Cu...
Dion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The 
company developed their curriculum and then invited 50 students to participate in live training to 
determine if the training was effective. During the training, some students didn't understand the co...
Vista previa 1 fuera de 4 páginas
Añadir al carritoDion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The 
company developed their curriculum and then invited 50 students to participate in live training to 
determine if the training was effective. During the training, some students didn't understand the co...
What is the purpose of the service configuration management practice? 
A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users 
B) To ensure that service availability and performance are maintained at an adequate level in case of a 
disaster 
C) To s...
Vista previa 4 fuera de 33 páginas
Añadir al carritoWhat is the purpose of the service configuration management practice? 
A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users 
B) To ensure that service availability and performance are maintained at an adequate level in case of a 
disaster 
C) To s...
The SVS (service value system) represents how: 
A) the various components and activities of the organization work together to facilitate value creation 
through IT-enabled services. 
B) processes work together to create value in the form of useful products for customers. 
C) various functions and pr...
Vista previa 3 fuera de 19 páginas
Añadir al carritoThe SVS (service value system) represents how: 
A) the various components and activities of the organization work together to facilitate value creation 
through IT-enabled services. 
B) processes work together to create value in the form of useful products for customers. 
C) various functions and pr...
What are the purposes of error control? 
Each correct answer represents a complete solution. Choose all that apply. 
A) To identify faulty components 
B) To reassess the status of known errors that have not been resolved 
C) To identify and prioritize infrastructure, services, business processes, an...
Vista previa 2 fuera de 11 páginas
Añadir al carritoWhat are the purposes of error control? 
Each correct answer represents a complete solution. Choose all that apply. 
A) To identify faulty components 
B) To reassess the status of known errors that have not been resolved 
C) To identify and prioritize infrastructure, services, business processes, an...
What is the effect of increased automation on the 'service desk' practice? 
A. Greater ability to focus on customer experience when personal contact is needed 
B. Decrease in self-service incident logging and resolution 
C. Increased ability to focus on fixing technology instead of supporting people...
Vista previa 2 fuera de 11 páginas
Añadir al carritoWhat is the effect of increased automation on the 'service desk' practice? 
A. Greater ability to focus on customer experience when personal contact is needed 
B. Decrease in self-service incident logging and resolution 
C. Increased ability to focus on fixing technology instead of supporting people...
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