Bundle for 3CX Exams with Verified Solutions 2024 | 2025

CX2201WB - The CX Coordinator Role | Questions and Correct Solutions Latest Update What should be the DAILY focus of a CX Coordinator? - Answer - not Management updates, CX trend reports and benchmarking Where are the dealership's CSI and SSI scores reported in real time? - Answer - CX Dashboa...

3CX Basic | Questions and Correct Solutions Latest Update 2024 An IP phone on network A (for example, 192.168.0.0/24) is started and made known for presence via multicast. Will 3CX display this device on the PHONES page of the 3CX Management Console if it is on Network B (for example, 192.168.1....

Installing the 3CX Apps | Questions and correct Solutions 2024 Update What is the 3CX App? - Answer - A Feature Rich Software Application Runs on existing Hardware (PC or Mobile Device) Provides Telephony Functionality Seamless Internal and/or External use Can run alongside IP Phones on the sa...

Configuring the Firewall | Questions and Correct Solutions Latest Update 2024 Firewall Configuration - Why? - Answer - Voice Calls need to pass through the firewall to reach your PBX Voice calls use several ports (SIP for signaling and RTP for audio) Firewall will block traffic by default Need ...

CX2001WB CXE CX Update – Sales | Questions with Correct Solutions Latest Update How can Sales Consultants ensure that customers are mot surprised by items such as dealer fees and documentation fees? - Answer - Include them on the buyer's order and point them out before obtaining agreement W...

ASSESSING CUSTOMER NEEDS Correctly Answered Latest update 2024 WHICH OF THE FOLLOWING IS AN EXAMPLE OF CONVEY IN THE THREE STEP EMPATHY PROCESS (LISTENCONFIRM-CONVEY)? - Answer - "I CAN SEE WHY YOU FEEL THAT WAY" "WHAT ARE THE MUST-HAVE FEATURES THAT NEED TO BE IN YOUR NEXT VEHICLE", IS EXAMP...

Unit 1: Constructing Your CX Foundational Knowledge | Questions and Correct Solutions 2024 Build long-term relationships with customers and have loyal customers you should focus on which cluster of emotions: A. Attention and Recommendation cluster of emotions B. Attention and advocacy cluster ...

CXEXAM CX DASHBOARD TUTORIAL | Questions and Correct Solutions Latest Update ONCE RECEIVED, HOW LONG DOES A CUSTOMER HAVE TO COMPLETE AND SUMIT THE SURVEY? - Answer - 30 DAYS WHAT SHOULD YOU DO IN THE TIME BETWEEN THE CLOSE OF THE SALE OR COMPLETION OF SERVICE AND THE SURVEY INVITATION BEING S...

Full CXS Certification Quiz Prep 2024 | 300 Questions and Correct Solutions Latest What is a critical way to foster a positive employee experience that will, in turn, lead to a positive customer experience? - Answer - Empower the teams on the front lines to make their own decisions Ethnographic ...

ss24cxwb cx survey dashboard | Questions and Correct Solutions Latest Update 2024 Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Answer - not - on DealerCONNECT not-under the Name pulldown menu not- by clicking the 9-dot "App"...

CX Survey Dashboard | Questions and Correct Solutions Latest Update How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? - Answer - 3 days A negative verbatim comment will __________ trigger a case - Answer - Not- Always Wh...

CXEXAM22 - CX Dashboard | Questions and Correct Solutions Latest Update What should you do in the time between the close of the sale or completion of service and the survey invitation being sent? - Answer - Follow up with the customer to ensure their needs were met Where can you find a link to S...

MKT 450 Exam 2 Review | Questions and Correct Solutions Latest Update what type of CX Survey samples our customers? - Answer - relationship survey transaction survey what type of CX survey samples the overall marketplace? - Answer - competitive benchmark survey what type of CX survey is strateg...

Unit 3: Delivering the CX | Questions and Correct Solutions Latest Update 2024 If you were a coach of a basketball team, your in-process measures might include: A. The shooting percentage at the end of the game B. The score at the end of the game C. The number of turnovers at halftime D. The e...

CX Certification | Questions and Correct Solutions Latest Update 2024 When did the term CX enter the lexicon? - Answer - Around 2010 What are the four main avenues that Qualtrics sees its customers translating CX into financial impact? - Answer - Customer Retention, Customer Lifetime Value, Cost...

Using the 3CX Web Client | Questions and Correct Solutions Latest Update 2024 What is the 3CX Web Client? - Answer - Delivers a Complete Endpoint Telephony Solution using WebRTC Feature Rich No Software Installation Required - Just a Browser Seamless Internal and/or External use Controls IP Ph...

CX Exam | Questions and Correct Solutions 2024 What does TAM, SAM, SOM stand for? - Answer - -TAM (Total Addressable Market) = the sector's entire revenue opportunity -SAM (Service Addressable Market) = what part of the TAM is being served -SOM (Serviceable Obtainable Market) = What share of t...

Customer Experience Surveys - Exam 1 | Questions and Correct Solutions Latest Update 2024 why is customer experience important? - Answer - it costs 5-10x more to get a new customer 5% increase in customer retention = ______ increase in profitability - Answer - 25-85% What is important to custom...

E-Commerce Quiz 3 | Questions and Correct Solutions 2024 Developing a resilient brand is less about ________ and more about ________. - Answer - pushing a product; building trust How does Wegmans consistently breed employees who deliver great CX? - Answer - By trusting them to do whatever is in...