Business Communications Exam 1

Today's workplace requires all employees, even hourly workers, to create reports and exchange messages. These messages should be - Answer- clear and concisely written When Mr. Lakely, a recruiter for United Health, calls job applicant Leanne Pufall to schedule a second-round interview, he reaches Leanne's voice mail, which has an offensive joke message. - Answer- Leannes message is unprofessional Message sent from a BlackBerry mobile device to a client: R U going 2 B in this PM need 2 chat - Answer- unprofessional Deborah's team was reorganized to be cross-functional, and each member is now expected to collaborate on every step of the process for updating her company's website, including generating content, encouraging traffic through SEO optimization, and tracking the website's hits. - Answer- Self-directed work groups and virtual teams Janet, an HR manager at a telecommunications company, has been asked to review the company's policies for hiring contractors to ensure those policies comply with the company's ethical mission statement. - Answer- Renewed emphasis on ethics Seasonal fruits and vegetables are shipped from Chile and sold in the United States along with domestically grown produce. - Answer- heightened global competition As part of a plan to emphasize a dynamic corporate culture at the Gagnier and Morris advertising company, Megan has done away with traditional cubicles and replaced them with open-area, nonterritorial workspaces, or "hot desks." - Answer- Nonterritorial offices After a gas pipeline explosion that destroyed homes and injured dozens of people, Pacific Power Company publicly unveiled a new mission statement with a greater focus on safety and corporate accountability. - Answer- Renewed emphasis on ethics Faking attention - Answer- We pretend to pay attention and find it hard to remember what was said. Nonverbal distractions - Answer- We don't listen due to our reaction to unusual clothes, speech, or mannerisms. You can counter the effects of psychological listening barriers by - Answer- keeping an open mind You can counter the effects of faking attention by - Answer- providing feedback Diane is part of a recently restructured team. Diane previously held a supervisory role in a different divi