HCA Exam 1 Questions with 100% correct Answers

The main difference between direct and non-direct care setting is: - Answer- provision of care This function refers to monitoring staff actives and performances - Answer- Controlling Talent management refers to - Answer- training, recruitment and retention Dashboards are - Answer- a way to measure organizational performance Health care policy is - Answer- every healthcare managers job Organization management means - Answer- sharing information collaboration communication Which leadership domain would the competencies honesty and integrity be placed? - Answer- Self-development ad self understanding Which of the Emotional Intelligence dimness has the definition of Social Awareness skill, putting yourself in another shoe" - Answer- Coach Style From the Leadership styles for Healthcare personnel, which one focuses on personal development and recommended for the top personnel - Answer- Perfection Choose an inappropriate key leadership protocol - Answer- Perfectionism What is an incorrect statement about the future of health care field? - Answer- They recently enact a Patient Protection and Affordable Care for American Act will provide full healthcare reform T or F Satisfaction progression refers to the interplay up and down Maslows continue of needs - Answer- False T or F Intrinsic rewards are tangible - Answer- False T or F Understanding what motivates employees in different generations is becoming increasingly important for healthcare managers - Answer- True Alder's motivation theory is based on what? - Answer- Growth, Existance Relatedness What percent of all new jobs between are projected to be in professional and service-provided occupations - Answer- 50% What generation values individuality, teamwork and work-life balance - Answer- Babyboomer Work behaviors can be studies at these 3 levels in an organization - Answer- Group, organizational and individual How a person understands and acts in an organization depends on - Answer- how the person sees and thinks about the situation What has not been shown to affect a physicians perceived liking for a patient - Answer- patient wealth Shared schema are valuable to organizations because they - Answer- help create shared understanding to support common action An example of a supporting plan is driven by the strategic plan is - Answer- marking plan capitol plan operating plan personal plan Which of the following stake-holder groups should not be included in strategic planning? - Answer- senior leadership board of trustees medical staff community leaders What aspects of SWOT analysis aim to identify external market forces - Answer- market assessment Why is it important to include past strategic performance as a part of future strategy development? - Answer- understanding why past strategies succeed r failed can help with future strategy success Marketing is the process of - Answer- creating, communicating, delivering and exchanging offerings that have value for costumers, clients, partners and society at large