ITIL V.4 Definitions

acceptance criteria - Answer A list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders. Agile - Answer An umbrella term for a collection of frameworks and techniques that together enable teams and individuals to work in a way that is typified by collaboration, prioritization, iterative and incremental delivery, and timeboxing. There are several specific methods (or frameworks) that are classed as Agile, such as Scrum, Lean, and Kanban. architecture management practice - Answer The practice of providing an understanding of all the different elements that make up an organization and how those elements relate to one another. asset register - Answer A database or list of assets, capturing key attributes such as ownership and financial value. availability - Answer The ability of an IT service or other configuration item to perform its agreed function when required. availability management practice - Answer The practice of ensuring that services deliver agreed levels of availability to meet the needs of customers and users. baseline - Answer A report or metric that serves as a starting point against which progress or change can be assessed. best practice - Answer A way of working that has been proven to be successful by multiple organizations.