IT170-1 (ITIL Foundation Introduction & Module 1) questions with correct answers

A set of recommendations was developed by UK Government's __________ in the 1980's. - Answer Central Computer and Telecommunications Agency (CCTA) - 1989-96 (ITIL v1) - 2006 (ITIL v2) - 2007 (ITIL v3 aka ITIL 2007 Edition) - 2011 (ITIL v3 aka ITIL 2011 Edition) - 2019 (ITIL v4) - Answer Versions of ITIL - Foundation - Practitioner - Intermediate - Expert - Master - Answer Certification levels within the ITIL v3 scheme - Foundation - Managing Professional - Strategic Leader - Master - Answer Certification levels within the ITIL v4 scheme It is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. - Answer Foundation