USPS Exam 421 Window Clerk Latest Version Already Passed

USPS Exam 421 Window Clerk Latest Version Already Passed End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on 24 hour clock Items sent within the US APO, FPO, UN, and its territories and possessions. Domestic mail sets forth the policies, regulations and procedures governing domestic mail DMM- Domestic Mail Manual sets forth policies, regulations, and procedures governing international mail IMM- International Mail Manual contains policies and procedures for administrative ad support functions within the postal service ASM-Administrative and Support Manual all manuals are found on line via? Policy Net Guarantees overnight or next day delivery $100 insurance and free tracking Express Mail Premier Shipping service of the USPS Express Mail Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery Priority Mail Bulk mail usually handled at distribution centers Parcel Select Merchant pays postal fee returning merchandise bulk parcel return product Parcel Return Services First class mail, periodicals, standard mail, package services Mailing services proof of mailing uses PS Form 3800 Certified Mail Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p Insured Mail Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking Delivery Confirmation POM Postal Operations Manual Official Source for updates and updated bi-weekly Postal bulletin Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries? 6 Part of HAZMAT question Tells you when and how to display the POW flag Postal Bulletin POW Prisoner of War Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter. Anonymous Mail PVI Postage Validation Imprinter AMU Anonymous Mail Unit DDD1 Weighs less than 13 oz DDD2 Weighs more than 13 oz Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization Periodicals Parcel post, bonded printed matter media mail, library mail package services printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs Standard Mail can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape Parcel Post Delivery time 2-3 days( not guaranteed ) Priority Mail Delivery time 1-2 days ( overnight and next day ) * Guaranteed Express mail ( Priority Mail Express ) Letters size max 6 1/8in in height and 11 1/2in in length max 1/4in in thickness Flats size max 15in in length and 12in in height and 3/4in in thickness Machinable Parcels min 3in max 17in weight 6 oz min and 25lbs max Rolls that are longer than machinable parcels Irregular Parcels How many zones 8 effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price Balloon Price Effects zones 5-8 can't exceed 1728cu ft max 108in in girth Dimensional Price How often is the Postal bulletin printed Bi-weekly Where do we find a list of lost or stolen MO (money orders) Postal Bulletin and POS Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support? Directives Priority Mail is delivered in 2-3 days any mailable item that weighs less than 13 oz First Class Mail Global Express Guarantee (GXG) is shipped in 1-3 days No mail piece can weigh more than except standard post 70lbs EDDM Every Door Direct Mail Express mail is delivered in 1-2 days what surcharge applies to items/parcels over 108 but no more than 130in oversize /parcel post PS Form 3816 COD PS Form 3816-AS More than 3 COD articles are mailed at one time Parcel Post and zones 5-8 larger than 1 cubic foot use Dimensional Pricing Ensures that mail is delivered to a specific addressee or the addressee agent for a fee Restricted delivery Post Office motto for providing the ideal customer experience Clean, Stocked, and Friendly Everyday What are the three P's that influence customer perception Personal, Professional, Postal What does G.I.S.T. stand for Greet, Inquiry, Suggest, and Thank Words that generate a negative feeling Trigger Words Words that make us feel relaxed and composed Calming Words What does POS stand for Point of Service Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all Retail Communication Channels SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes, 10 expanded access channels PS Form 1412 End of the day report SSA is accountable for ______ at the retail floor $100 in cash(AIC753) and blank money orders Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster General Delivery SIA Segmented Inventory Accountability what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it SIA - Segmented Inventory Accountability on the due date a PO Box powered mail is distributed to the box but not delivered 1st day of the month (10 day grace period) on this day a reminder letter is generated from webbats and placed in the PO Box 20th day on this day the PO Box is returned to sender 11th day When customer goes on vacation the post office can hold their mail for a max of 30 days What does RCE stand for Retail Customer Experience Max weight for a 1st class letter 13 oz PS Form 3849 Delivery Notice/Reminder/Receipt PS Form 153 Signature Confirmation PS Form 152 Delivery Confirmation How often is the Retail floor stocked Bi-weekly SSA are audited for SIA how often quarterly what does BMEU Business mail entry Unit PS Form 3800 Certified Mail Receipt PS Form 8105-B Reporting Suspicious Transaction PS Form 8105-A Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more. Insurance claims should be filed no later than 60 days Anonymous Mail is separated at AMU Change of address takes how long to complete 5 days Refunds should be requested within how may days 30 days Stamps are replenished how often weekly Commercial mail or Business related mail customers must be processed by what unit BMEU Customers are charge what fee to pay to have their PO Box back after the 10th day late fee or lock change fee of $21 Customers can check their claim online after how many days 10 A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article 5 days PS Form 3816 COD must show the article number How many bait many orders does the SSA get assigned to and where are they kept 3 and they are kept under the largest currency bill in the draw Units with Individual accountability have fixed credits/stamps and are audited how often every 4 months BSA IS Bank secrecy Act a law that requires every business that provides financial services to report these transactions what are the two types of money orders and their colors Domestic- green and International - pink Money orders can be purchased with cash, travelers check, credit and debit cards RCE stands for Retail Customer Experience What is the main benefit of the RCE Program Test the skill of our retail work force through the eyes of our customer (mystery shopper) The post website is Does the post office give cash back if so how much yes, as long as they purchase something up to $50 in $10 increments POW flags are given for burial purposes What class of mail does the PO have a monopoly on Mailing services Perceptions is _____________ reality What is the time limit that COD undeliverable packages can be held for 30 days Certified Mailing may be only used with what type of mail class First Class or Priority Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry Special Handling caller services are done for how long 6 month period PO Box customers are issued how many keys 2 The postmaster can cancel Firm Holdout if the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days AIC Account Identifier Code Used to aid postal inspection service in postal burglary and robbery investigations Bait Money Orders Can forward mail for up to how long 12 months How long is a change of address kept on file 18 months