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CSAM Exam 52 Questions with Verified Answers,100% CORRECT

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CSAM Exam 52 Questions with Verified Answers

What is IAITAM? - CORRECT ANSWER International Association of Information
Technology Asset Management

What three Key Process Areas serve as the core foundation of the ITAM program?
- CORRECT ANSWER 1) Program Management
2) Communication and Education Management
3) Policy Management

What are the two ways IT Asset Management is defined? - CORRECT ANSWER 1)
Business core competency - serves everyone in an organization

2) Business infrastructure - entire program that includes processes, procedures,
policies, roles and documentation

What three aspects does ITAM manage? - CORRECT ANSWER Financial,
Contractual, and Inventory

What is Program Management? - CORRECT ANSWER set of processes required to
build, maintain and monitor the ITAM core competency

What is the main purpose of an ITAM program? - CORRECT ANSWER To capture:
- the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization

What is the secondary purpose of an ITAM program? - CORRECT ANSWER to
market the value of ITAM through informing and gathering cooperation

What are two main characteristics of ITAM as a program? - CORRECT ANSWER
PERMANENT - not going away

, Process-centric

What are policies? - CORRECT ANSWER WHAT needs to be accomplished
WHO the audience
WHY a policy is important

- the path of action determined as mandatory

What are procedures? - CORRECT ANSWER HOW a task should be performed

Three goals of policy management - CORRECT ANSWER 1) Effective
implementation, including awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance

What is a needs analysis? - CORRECT ANSWER ensuring that team member goals
are validated or contrasted against organizational requirements

Policy creation and validation - CORRECT ANSWER Team is responsible for making
sure the policy fits the needs of the organization through validating the policy
internally

policy management - gaining support - CORRECT ANSWER HR and legal
departments must enforce the policy and executive management must support
the policy for it to succeed

Policy management - review and update policy - CORRECT ANSWER a policy must
be reviewed 2 months after implemented, and if it requires adjustment, it must
be re-evaluated 2 months later again

What three things do effective policies provide? - CORRECT ANSWER 1) Controls
to behavior
2) Influence during changes (organizational, trends, economy, etc.)
3) ability to cope through education and enforcement

What is knowledge sharing effective for? - CORRECT ANSWER building respect and
trust amongst employees

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