Six Sigma - Green Belt Questions And Answers | Verified Solutions 2023 A document that formally authorizes a project is also referred to as: ✅ Project Charter A high level process map is defined early on in the project which shows major processes and this will be made more explicit and detailed as project team develops a better and more complete understanding of all the processes. This is an example of: ✅ Progressive elaboration A high level process map that shows major processes and will be made more explicit and detailed as a project team develops a better and more complet e understanding of all the processes, is an example of what? ✅ Progressive Elaboration A principle which states that a small number of causes (20%) is responsible for a large percentage (80%) of the effect is also referred to as: ✅ Pareto Principle A principle which states that a small number of causes (20%) is responsible for a large percentage (80%) of the effect is: ✅ Pareto Principle According to Juran, Quality from a customer's perspective has two aspects namely: ✅ More features and Freedom from tro uble All of the following are destructive roles in a six sigma project except: (Aggressor, Recognition Seeker, Encourager, Blocker) ✅ Encourager All of the following issues need to be negotiated in a project charter except: (Objectives, Project Closure, Project Initiation, Project Boundaries) ✅ Project Initiation All the following are tools for idea generation except: (Surveys, Focus Groups, Brainstorming, Affinity Diagram) ✅ Affinity diagrams As per Herzberg's theory of motivators, short term changes i n job attitudes and performance were achieved through: ✅ Hygiene Factors As per Six Sigma philosophy, who is responsible for project sponsorship? ✅ Executive Management As per the Kano Model, the ______ attributes are attributes of a product or service t o which the customer will be indifferent if they are present but will be dissatisfied if they are absent? ✅ Threshold/Basic As per the Kano Model, what attributes are product characteristics categorized as? ✅ Basic, Performance, Attractive Attributes dir ectly proportional to customer satisfaction are also called: ✅ Performance attributes Data can be broadly classified as: ✅ Discrete or continuuous Determining driving forces and restraining forces is done as part of: ✅ Force Field Analysis How can balancing needs of all stakeholders be achieved? ✅ Balanced scorecards **It is extremely important to balance needs of all stakeholders. Usually stakehol ders have conflicting needs are focusing too much on any particular group may be detrimental to needs of other stakeholders How many needs do six sigma projects satisfy? ✅ One or more needs How many people would you ideally use in a focus group? ✅ 6-10 Identifying and ranking which of the opportunites would yield maximum benefits and hence should be pursued first is done through: ✅ Pareto Chart Identifying and ranking which of the opportunities would yield maximum benefits and hence should be pursued fi rst is done through: ✅ Pareto Chart In a six sigma project, highest intensity of conflicts occurs over: ✅ Schedules In which kind of question would you ask the customer to provide a numerical value to a particular attribute? ✅ Ranking questions In which stage of team evolution is there growing discontent with doing the same repetitive tasks? ✅ Adjourning In which stage of team evolution is there maximum scope of conflicts? ✅ Storming In which stage of the project is there avoidance of conflict as team members begin to know each other? ✅ Forming Leadership style where managers do not interfere with subordinates is called: ✅ Laissez faire Motivation and support to initiate and sustain the 6sigma project is provided by: ✅ Executive Sponsor
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