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Communicating for Results 11th Edition by Cheryl Hamilton - Test Bank
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,Name Clas Dat: s: e:
Chapter 01: Communication and Ethics
1. Communication is often misunderstood to be the process of transferring thoughts and ideas from one person to another.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Define what is meant by communication
2. Senders are often referred to as decoders.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
3. There are three basic communication codes: language, paralanguage, and nonverbal.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
4. Asynchronous messages are instantaneous, there is no lag between when the message is sent and when it is actually
received.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
5. People in the field of nursing have consistently been ranked among the highest in honesty and ethical standards.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Identify how Americans view the honesty and ethical standards of several professions, including your
own.
6. _________is the process the receiver goes through in trying to create and send a message.
a. Encoding
b. Evaluative feedback
c. Decoding
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name Clas Dat
: s: e:
Chapter 01: Communication and Ethics
d. Descriptive feedback
ANSWER: a
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
7. Breakdowns in communication often occur due to inaccurate encoding and decoding because we use our own
background and experience which is also referred to as:_____________:
a. Noise
b. Frame of Reference
c. Channel richness
d. Distorted feedback
ANSWER: b
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
8. If an organization is healthy, what type of information will be carried by its grapevine?
a. Anticipated changes in management
b. Pending layoffs of employees
c. Personal interest items
d. Salary cuts or increases for the next pay period
ANSWER: c
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
9. Which of the following channel carries more than one of the basic communication codes?
a. Email
b. Text messages
c. Blogs
d. Radio
ANSWER: d
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
10. The term channel richness refers to:
a. The depth of information and research
b. How expensive it is to use that channel
c. The amount of information a channel can carry
d. A high risk of miscommunication
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 2
, Name Clas Dat
: s: e:
Chapter 01: Communication and Ethics
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
11. When considering ethics, which rule says create the greatest good for the greatest number of people?
a. Utilitarian Rule
b. Moral Rights Rule
c. Justice Rule
d. Practical Rule
ANSWER: a
POINTS: 1
REFERENCES: Summarize what can be done to encourage ethical communication.
12. When considering ethics, which rule says that we should do unto others as you would have them do unto you?
a. Utilitarian Rule
b. Moral Rights Rule
c. Justice Rule
d. Practical Rule
ANSWER: b
POINTS: 1
REFERENCES: Summarize what can be done to encourage ethical communication.
13. If I justify my act based on the fact that other people have done far worse, I have fallen for which ethics trap?
a. The trap of relative filth
b. The trap of necessity
c. The trap of self-deception
d. The trap of rationalization
ANSWER: a
POINTS: 1
REFERENCES: Summarize what can be done to encourage ethical communication.
14. Your text defines "horizontal communication" as
a. Messages that flow from managers and supervisors to subordinates.
b. Messages that flow from subordinates to supervisors and managers.
c. Messages that flow along the official paths prescribed by the chain of command.
d. Messages that flow between persons of the same rank or position.
ANSWER: d
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
15. Which of the following is an example of paralanguage?
a. Frowning
Copyright Cengage Learning. Powered by Cognero. Page 3
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