Hostage debriefing (seven weeks later) - Lesson learned plan
Prepare family - 1 - let them know it could happen
2 - discuss bop policy
3 - let them know authorities will be working for safe release
4 - explain they will be notified
5 - inform family where cst will set up
Probing for information - 1 - Identify the subjects or feelings that need to be explored
2 - use open-ended questions and statement
How to identify an area that needs to be explored - Listen for gaps, inconsistencies, and points that are
not clear
Inmate may skirt around things they are not ready to tell you
Use open-ended questions - Don't ask questions that make them defend themselves
Don't ask leading questions that reflect your own judgements
Summarizing - End of discussion - brief statement highlighting main points
How to summarize - 1 - select main points that were discussed (listen for consistent themes, select
highlights of what the speaker has said and seems to feel, summarize periodically)
2- tie together main points and feed them back to the speaker for confirmation ( keep own ideas and
assumptions on hold, ask for feedback)
How to get closure on a problem - 1 - explore options
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